Learning & Development Coordinator

The role

The Learning Development (LD) Coordinator plays a vital role in our newly established LD Centre of Excellence, helping to shape and deliver learning programs that support growth across the organization.

This role is responsible for the smooth execution of learning initiatives, including scheduling, vendor coordination, enrollment, and LMS administration. You will also coordinate and deliver a consistent onboarding experience for new employees worldwide.

This is an exciting opportunity to contribute to building a best-in-class LD function from the ground up. You’ll gain hands-on experience across the full LD lifecycle while working closely with the LD Director, HR partners, and business leaders to make learning accessible, impactful, and scalable.

Your responsibilities will include:

Program Coordination Delivery

• Plan, prepare, and coordinate learning programs, including scheduling sessions, arranging facilities, equipment, and materials.
• Serve as the main point of contact for participants and managers, handling confirmations, cancellations, and related inquiries.
• Collect and analyze participant feedback to assess program effectiveness.

Vendor LMS Management

• Research, evaluate, and manage external training vendors, overseeing scheduling, preparation, feedback collection, and billing.
• Manage training enrollment processes through the LMS and other administrative tools.
• Act as LMS administrator, maintaining learning content, providing functional support, and optimizing usage.

Onboarding Support

• Coordinate onboarding activities for all new hires globally, ensuring a smooth, engaging, and consistent experience.
• Prepare onboarding materials and collaborate with HR and business teams to ensure readiness.

Reporting Continuous Improvement

• Prepare regular LD reports (attendance, engagement, effectiveness).
• Support the development of LD processes, templates, and tools to enhance delivery.
• Proactively suggest and implement process improvements.

We expect you to have:

• Bachelor’s degree in Human Resources, Education, Business Administration, or a related field (or equivalent practical experience).
• 2–3 years of experience in LD coordination, HR program support, or training administration, ideally in a fast-paced or technology-driven environment.
• Hands-on experience with Learning Management Systems (LMS) administration and reporting.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, comfortable engaging with employees at all levels.
• Proficiency with Microsoft Office Suite; familiarity with e-learning tools (e.g., Articulate, Adobe Captivate) is a plus.
• Detail-oriented, proactive, and adaptable in dynamic, growing environments.
• Fluent in English; additional languages are a plus.

Competencies Behavioral Traits

• Communication: Conveys information clearly to participants, managers, and vendors; adapts messaging to different audiences.
• Organization Planning: Coordinates multiple learning programs and onboarding activities while meeting deadlines.
• Collaboration Teamwork: Partners effectively with HR, business leaders, employees, and external vendors.
• Adaptability Flexibility: Thrives in fast-changing environments, quickly reprioritizing as needed.
• Problem Solving Initiative: Anticipates challenges, proposes solutions, and takes ownership of improvements.
• Digital Fluency: Confidently manages LMS and HR tools, leveraging technology to optimize learning delivery.
• Attention to Detail: Ensures accuracy in scheduling, reporting, and content management.
• Continuous Learning: Demonstrates curiosity and growth mindset, modeling the value of lifelong learning.