IT Systems Engineer

We are looking for an experienced IT Systems Engineer to join our fast-growing FinTech!

Navro helps businesses smoothly navigate their growth into foreign markets by providing them with access to the best payments infrastructure around the world through one contract and one API. You will play a pivotal role as we scale Navro from Series A to Series B and beyond.

You will be central to helping shape the IT service and building a resilient, high-performing, and diverse team, and in doing so you will have the unique opportunity to help us by making a true impact on the future of the business, and the future of global payments. Together, we will realise the full potential for IT to deliver goals and drive innovation to support the business through its next stage of growth. The work will be fast-paced & challenging, but well-supported and rewarding with plenty of opportunities for

Who we are

We are building the world’s first regulated payments curation layer. By consolidating best-in-class payments infrastructure under our ecosystem, we will enable UK and European brands to scale their payments operations smoothly around the world.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have grit, resilience, a willingness to find Solutions, not just problems, and work well within our global team of almost 30 nationalities.

Requirements

About the role:

• Provide world-class 1st- 3rd line support to end-users on both macOS and Windows
• Support and administer IT systems including Jamf, Microsoft Azure, Office 365, etc
• Support and administer corporate network & AWS infrastructure
• Support the execution of core infrastructure projects from inception to delivery
• Build and optimise scalable solutions & workflows to support the business
• Proactively identify new opportunities to improve existing solutions & workflows
• Work closely & collaboratively with colleagues from across the organisation to resolve technical issues and identify solutions
• Assist and provide technical expertise to develop, deliver, and support company-wide projects
• Produce high-quality technical and user-centric documentation

About you:

• Genuine passion for technology
• Uncompromising desire to deliver a best-in-class IT service
• Methodical, user-centric & security conscious approach to troubleshooting issues and finding solutions
• Desire to automate (almost) everything
• World-class customer service skills
• Self-motivated and able to work both autonomously with minimum supervision and as part of an effective team
• Analytical/fault-finding mindset
• Great interpersonal communication skills

Essential skills and experience:

• 5+ years of experience managing and supporting macOS/Microsoft systems
• Good knowledge of endpoint MDM solutions (Jamf Pro, Kandji, Microsoft Intune, etc)
• Expert knowledge of Microsoft cloud infrastructure (Intune, Autopilot, Azure, Entra, Exchange, etc)
• Expert knowledge of cloud collaboration software such as Office365 and Google Workspace etc
• Good knowledge of security hardening principles in line with CIS industry standards
• Expert knowledge of security and auditing software, experience with ISO27001 and SOC2 are essential
• Good knowledge of Bash & PowerShell scripting
• Good knowledge of network technologies including firewalls, content filters, routing/switching, VLANs, and wireless networks
• Good knowledge of installing, servicing, and supporting meeting room AV communication equipment
• Proven ability to produce high-quality technical & user-centric documentation

Desirable skills and experience:

• Experience supporting high-profile (VIP) customers
• Experience working in a fast-paced scaling company
• Experience working in the Fintech industry
• Foundation knowledge of Python scripting
• Good knowledge of Confluence & Jira

You may not possess every single required skill listed, and that's perfectly fine! If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Benefits

As part of this role, you will receive the following:

• You will enjoy 26 days of annual leave (plus bank holidays)
• Volunteering and compassionate leaves
• Private Healthcare
• Pension Scheme
• Company Options Scheme
• Team socials and two company offsites to different locations
• Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Working remotely with cross-cultural teams; whilst we love to have you in the co-working space for occasional workshops and team collaboration, you mostly will be working remotely
• Flexibility surrounding other commitments; within your team, we will work around child-care or other appointments you have. We just ask for advance notice!
• Working in a diverse and inclusive environment where we ensure that our people thrive

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to Navro on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.