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MTMMT

Program Director

MTM Inc. is a healthcare solutions provider that focuses on improving access to healthcare through innovative, non-emergency medical transportation and supportive services.

MTM

Employee count: 1001-5000

Salary: 120k-125k USD

United States only

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At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!What will your job look like?The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.This role must sit within New MexicoWhat you’ll do:Provide leadership and management of direct and non-direct reportsEnsure business outcomes and contract goals are defined and metGain knowledge of and understand all aspects of the Client and the contractMaintain, understand and effectively communicate Client expectationsEducate the Client on MTM proceduresEstablish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTMTrack and maintain department budget in order to meet established financial goalConduct quarterly Town Hall meetings with all levels of staffMonitor Client Satisfaction beyond statistical dataBe available as Client’s key contact for any issues relating to the programMaintain a strong working relationship with key Client personnelWork with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and educationRegularly hold and document satisfaction meetings with the ClientIdentify and manage stakeholders’ expectations during all phases of the contractEnsure regular interaction with internal departmentsContinuously plan for growth and issue resolutionKeep abreast of changes to NET program rules, regulations, and policiesEnsure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being deliveredEnsure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goalsProvide development and career guidance to local staffWork across all departments to ensure the cost of transportation service delivery is within the budgetConduct and process disciplinary actions and terminations as neededWhat you’ll need:Experience, Education & Certifications:High School Diploma or G.E.D.At least 5 years of experience managing or providing key leadership support for a Medium sized, profitable operations team in a multimillion contract environment, 7 years preferredExperience with contract implementationExperience with Lean processesExperience establishing and managing all aspects of performance managementExperience managing complex contracts with SLA’s and government complianceExperience managing a large team of both direct and indirect reportsExperience managing employees at all levels of the organizationProficient in Microsoft Office SuiteMust possess a valid driver’s licenseSkills:Strong leadership, mentoring & coaching skillsStrong conflict management skillsStrong persuasion and negotiation skillsStrong decision-making skills involving complex dataStrong and effective communication skillsStrong business and financial acumenStrong analytical and strategic planning skillsAbility to build and manage a strong teamAbility to understand and communicate Company visionAbility to establish and maintain operational structureAbility to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issuesAbility to maintain a high level of confidentialityExcellent interpersonal skills and the ability to work with a variety of people and job positionsExcellent organizational skills with the ability to manage multiple concurrent projectsExcellent problem-solving skills with the ability to anticipate and resolve problemsKnowledge of managed care, quality improvement, contractingHigh cognitive skillsEven better if you have...Bachelor’s Degree, preferredCertified Project Management Professional or Associate Certification desired (PMI) preferredSix Sigma Certification preferredExperience working with Medicaid and/or State programs preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesSalary Min: $120,000Salary Max: $125,000This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTM
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About the job

Apply before

Posted on

Job type

Full Time

Experience level

Director

Salary

Salary: 120k-125k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Product ManagementProgram DirectorDirector Of ProgramsProgramme DirectorProgram HeadProgram Development DirectorSenior Program DirectorProgram Operations DirectorProgram Management DirectorDirector Of Program ManagementProgram Lead

Skills

Performance ManagementBudget ManagementMedicaidManaged CareQuality ImprovementContractingTransportation ManagementProject ManagementStrategic PlanningStakeholder Management.NETSAFeContract ManagementSLA ManagementBudgetingNegotiationManaged Care ContractingCommunication SkillsTransform

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About MTM

Learn more about MTM and their company culture.

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MTM Inc. is a comprehensive healthcare solutions provider aimed at improving health outcomes through non-emergency medical transportation, mobile integrated health services, and addressing social determinants of health. The company strives to remove barriers to healthcare access by providing reliable transportation options for Medicaid and Medicare members who need to attend vital medical appointments. By partnering with a wide network of transportation providers, MTM ensures that those in need can access necessary healthcare services efficiently.

Founded to challenge and change the healthcare landscape, MTM Inc. has over 29 years of experience in the field. Their mission is centered around developing innovative solutions that promote independence and connect community resources in a cost-effective manner. The company manages extensive customer service operations and builds supportive provider networks to facilitate their operations nationwide. With a focus on community outreach, MTM goes beyond just transportation. They also offer a range of supplemental services, including home therapies, personal care, and assistance with navigating the healthcare system, thereby enhancing the overall experience for their members.

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MTM

Company size

1001-5000 employees

Founded in

1990

Markets

Healthcare SolutionsNon Emergency Medical TransportationMedicaid Transportation ServicesMedicare Transportation ServicesMobile Integrated HealthSocial Determinants of HealthHealthcare Access SolutionsCommunity Health ServicesPatient Transportation ManagementHome Healthcare Services

Employees live in

United States
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