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MSX InternationalMI

Trade Client Manager

MSX International is a leading global technology-enabled business process outsourcing (BPO) company, providing solutions and services to the automotive industry in over 80 countries to improve dealer performance, optimize repairs, and enhance consumer engagement.

MSX International

Employee count: 5000+

United Kingdom only

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MSX International is looking for a motivated Trade Client Manager to join our Jaguar Land Rover (JLR) programme in the West of England. In this field‑based role, you will manage your own territory and drive the continued growth of genuine JLR parts sales to trade customers through our established Trade Retailer network.

Reporting to the Trade Operations Manager, you will coach, support, and guide Trade Retailers to achieve exceptional sales results. You will ensure each retailer has the right resources, processes, and structure in place to deliver excellent service and strong commercial performance. This role also involves leading sales activity, including customer visits, to support parts sales growth.

Key Responsibilities

  • Engage with Trade Retailer management teams to support trade sales objectives.
  • Set up retailer operations in line with prescribed standards and SLAs.
  • Organise and optimise operational structures for maximum efficiency and service quality.
  • Lead the launch of national and local campaign initiatives.
  • Define and execute sales development plans, including business plans for each retailer.
  • Support trade sales activity through regular customer visits and relationship management.
  • Analyse sales performance (turnover and KPIs) to ensure targets are met and follow up with action plans.

About You

We’re looking for a proactive, influential professional with a strong background in automotive parts sales. You will be able to inspire others, drive performance, analyse data, and turn insight into action. The ideal candidate will bring:

  • Proven experience in parts sales (manufacturer trade team, dealer parts/sales management, or aftermarket distribution).
  • Strong understanding of automotive trade parts operations and sales techniques.
  • Analytical capability and strategic planning skills.
  • Proficiency in Excel, Word, and PowerPoint.
  • Excellent presentation, communication, and persuasion skills.
  • A self‑starter mindset with a track record of achieving sales targets.

What’s in It for You

At MSX, our people are our strength. You will benefit from:

  • Competitive salary
  • Company car and paid business mileage
  • 25 days annual leave
  • Autonomy to manage your own schedule
  • Cash‑back healthcare scheme
  • Discounts on everyday purchases and car purchases
  • Career progression opportunities with global mobility

Working Pattern

  • Monday to Friday
  • Remote (West England region)

About MSX International

With more than 5,000 employees across 80+ countries, MSX delivers industry‑leading expertise in Warranty & Technical, Parts & Service, Channel Management, Customer Engagement, and Fleet & Mobility. We partner with nearly every automotive manufacturer worldwide and have been building trust since 1931.

We are an equal opportunities employer and a Disability Confident organisation. We welcome candidates from all backgrounds and guarantee an interview to all disabled applicants who meet the minimum criteria.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

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Full Time

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United Kingdom +/- 0 hours

About MSX International

Learn more about MSX International and their company culture.

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MSX International (MSXI) is a prominent global technology-enabled business process outsourcing (BPO) company. For over three decades, MSXI has been a trusted partner to leading vehicle manufacturers and mobility brands worldwide, operating in more than 80 countries. The company's core mission is to assist clients in transforming their businesses and effectively managing operations across several key areas: Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. MSXI combines deep automotive industry expertise with leading-edge technologies, advanced data analytics, and custom software solutions to deliver tailored, sustainable, and innovative services. These offerings are designed to help clients optimize their operations, increase revenue, reduce costs, and enhance overall customer satisfaction.

MSXI's services support automotive original equipment manufacturers (OEMs) and mobility companies by providing tools and insights for their retail strategies and operations. The company's comprehensive suite of BPO services includes warranty management, diagnostic and repair enhancement, technical information provision, and strategies for consumer engagement. A key aspect of MSXI's approach involves leveraging its global teams and industry knowledge to design and implement solutions that drive business growth and customer satisfaction in the competitive mobility market. MSXI's Human Capital Management division, which includes the wholly-owned subsidiary Geometric Results, Inc. (GRI), stands as the world's largest independent managed services provider. GRI focuses on maximizing the benefits of a contingent workforce on organizational performance by maintaining a conflict-free position relative to staffing suppliers and technology platforms. With a history dating back to its founding in 1996, and roots through acquired companies extending further, MSXI has established a strong reputation, partnering with a vast majority of car manufacturers globally. The company emphasizes empowering its over 5,000 employees to contribute to its development and fosters an entrepreneurial work environment.

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