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MSX InternationalMI

Data Analyst

MSX International is a leading global technology-enabled business process outsourcing (BPO) company, providing solutions and services to the automotive industry in over 80 countries to improve dealer performance, optimize repairs, and enhance consumer engagement.

MSX International

Employee count: 5000+

United States only

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This position is responsible for designing, developing and maintaining business data and statistical models that allow for insights into customer data. This is a Technical Data Analyst role. The candidate would be expected to help develop analytic reports and dashboards for existing business and new opportunities.

What Your Day-to- Day Responsibilities Include:

  • Develop insightful KPI reporting dashboards to drive decision-making and performance tracking

  • Develop reports and dashboards via data mining analytics and reporting tools

  • Prepare analytics reports in presentation form

  • Assist in developing sound data ETL practices and processes

  • Conduct research and analyze special studies when needed

  • Create and update documentation of process flows and business rules

  • Maintain current reports up to date and process large amounts of data as needed

  • Bachelor’s Degree in computer science, statistics, mathematics, or relevant discipline

  • Training/Learning operations experience preferred

  • 1-3 years of automotive operations experience, or similar business (quick-paced environment)

  • Experience with data visualization tools (Tableau, PowerBI, etc.)

  • SQL skills for querying relational databases

  • Experience with complex data analysis

  • Performing data manipulation and statistical analysis

  • Strong analytical skills with ability to understand and communicate the meaning of the data being presented

  • Excellent Mathematical/Statistical and Logic skills

  • Excellent Reasoning skills

PREFERRED QUALIFICATIONS

  • Multi-dimensional reporting, data correlation, data analytics and data mining

  • Previous external client facing experience

  • Experience with ETL tools (SSIS, Alteryx, KNIME, etc.)

  • Experience supporting a Training, Learning, Development or Talent Management team

  • Knowledge Retention - In order to provide the highest quality of work, analysts must be able to learn and memorize a large amount of information.

  • Detail Oriented – Analysts must be able to focus on the details in order to identify and isolate issues.

  • Organizational Skills – Analysts must be organized and able to keep track of multiple projects at once.

  • Flexibility - Analysts must be able to handle multiple tasks at once and follow changes in priority level.

  • Speed - Must be able to work quickly and efficiently without sacrificing the quality of their work.

  • Solutions Oriented - Must be able to find workable solutions for any problems they might face.

  • Full Professional Proficiency in English is required

  • Able to complete advanced statistical analysis is required

  • Job requires analyzing information and using logic to address work-related issues and problems

Physical Demands:

While performing the duties of this job, the employee is regularly required to:

  • Call, video, email, message and communicate with dealers and co-workers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

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Full Time

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Hiring timezones

United States +/- 0 hours

About MSX International

Learn more about MSX International and their company culture.

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MSX International (MSXI) is a prominent global technology-enabled business process outsourcing (BPO) company. For over three decades, MSXI has been a trusted partner to leading vehicle manufacturers and mobility brands worldwide, operating in more than 80 countries. The company's core mission is to assist clients in transforming their businesses and effectively managing operations across several key areas: Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. MSXI combines deep automotive industry expertise with leading-edge technologies, advanced data analytics, and custom software solutions to deliver tailored, sustainable, and innovative services. These offerings are designed to help clients optimize their operations, increase revenue, reduce costs, and enhance overall customer satisfaction.

MSXI's services support automotive original equipment manufacturers (OEMs) and mobility companies by providing tools and insights for their retail strategies and operations. The company's comprehensive suite of BPO services includes warranty management, diagnostic and repair enhancement, technical information provision, and strategies for consumer engagement. A key aspect of MSXI's approach involves leveraging its global teams and industry knowledge to design and implement solutions that drive business growth and customer satisfaction in the competitive mobility market. MSXI's Human Capital Management division, which includes the wholly-owned subsidiary Geometric Results, Inc. (GRI), stands as the world's largest independent managed services provider. GRI focuses on maximizing the benefits of a contingent workforce on organizational performance by maintaining a conflict-free position relative to staffing suppliers and technology platforms. With a history dating back to its founding in 1996, and roots through acquired companies extending further, MSXI has established a strong reputation, partnering with a vast majority of car manufacturers globally. The company emphasizes empowering its over 5,000 employees to contribute to its development and fosters an entrepreneurial work environment.

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MSX International

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