Analyst

MSX International (MSXI) is a prominent global technology-enabled business process outsourcing (BPO) company. For over three decades, MSXI has been a trusted partner to leading vehicle manufacturers and mobility brands worldwide, operating in more than 80 countries. The company's core mission is to assist clients in transforming their businesses and effectively managing operations across several key areas: Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. MSXI combines deep automotive industry expertise with leading-edge technologies, advanced data analytics, and custom software solutions to deliver tailored, sustainable, and innovative services. These offerings are designed to help clients optimize their operations, increase revenue, reduce costs, and enhance overall customer satisfaction.

MSXI's services support automotive original equipment manufacturers (OEMs) and mobility companies by providing tools and insights for their retail strategies and operations. The company's comprehensive suite of BPO services includes warranty management, diagnostic and repair enhancement, technical information provision, and strategies for consumer engagement. A key aspect of MSXI's approach involves leveraging its global teams and industry knowledge to design and implement solutions that drive business growth and customer satisfaction in the competitive mobility market. MSXI's Human Capital Management division, which includes the wholly-owned subsidiary Geometric Results, Inc. (GRI), stands as the world's largest independent managed services provider. GRI focuses on maximizing the benefits of a contingent workforce on organizational performance by maintaining a conflict-free position relative to staffing suppliers and technology platforms. With a history dating back to its founding in 1996, and roots through acquired companies extending further, MSXI has established a strong reputation, partnering with a vast majority of car manufacturers globally. The company emphasizes empowering its over 5,000 employees to contribute to its development and fosters an entrepreneurial work environment.