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Motor Coach IndustriesMI

Business Systems Manager

Motor Coach Industries (MCI) is a leader in motor coach manufacturing, known for its innovative, reliable, and sustainable coaches that enhance travel across North America.

Motor Coach Industries

Employee count: 1001-5000

Canada only

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Lead team in the streamlining of systems, processes, training, issue resolution and projects. Responsible for improving the efficiency and effectiveness of the Customer Care and Private Sales operations through process and system development and enhancements.

Requirements

1. Lead the BA team to modify and optimize process and systems across Customer Care and Private Sales

2. Ensure issues for all CC and PS processes and systems are satisfactorily resolved (Service Support & IT)

3. Leverage existing systems to their fullest, automating and simplifying processes

4. Lead Lean initiatives to drive efficiencies in departmental and organizational processes

5. Participate or Lead projects implementing new or enhanced systems or processes

6. Recommend and implement new systems as the business needs demand

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Pension Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Motor Coach Industries

Learn more about Motor Coach Industries and their company culture.

View company profile

Motor Coach Industries (MCI) has been a pioneer in the motor coach manufacturing industry since its founding in 1933. Headquartered in Des Plaines, Illinois, MCI has established itself as North America's largest and most trusted manufacturer of motor coaches. Our commitment to innovation is reflected in our extensive product offerings, which include the J4500, the best-selling coach model for over a decade, and the state-of-the-art D-Series coaches. MCI has evolved significantly over the decades, adapting to the changing needs of transportation with a focus on passenger comfort, safety, and environmental sustainability.

As we look to the future, MCI is at the forefront of the electrification of mass transit. We are proud to offer a range of zero-emission coaches like the J4500 CHARGE™ and the D45 CRT LE CHARGE™, which are designed to meet the growing demand for clean, efficient transportation solutions. Beyond manufacturing, MCI also provides comprehensive services, including 24-hour roadside assistance, technical support, and parts availability through our dedicated network. With nearly 30,000 MCI coaches operating across North America, our commitment to customer satisfaction and product reliability ensures that we remain the preferred choice for bus and coach operators seeking quality and performance.

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Motor Coach Industries

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