Technology Program Analyst II

Motive is looking for a Technical Program Analyst II to oversee systems and tools powering their Global Post-Sales Organization. The ideal candidate has 3+ years of experience in technology operations and a deep understanding of Salesforce and its ecosystem.

Requirements

• 3+ years of experience in a technology operations role or similar experience with contact center operations knowledge
• A deep and ever-improving understanding of Salesforce and the surrounding ecosystem, including 3rd party products
• Strong project management and process improvement skills
• Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert
• Strong communication that partners effectively with different teams to drive results
• Proven experience implementing and improving systems powering customer support
• Preferred Certified Salesforce Administrator/Consultant

Benefits

• Creating a diverse and inclusive workplace is one of Motive's core values
• Motive is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities and perspectives
• Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations