Title Assistant

What You Will DoManage email inboxes, taking the appropriate action with each email including but not limited to documenting the order file, responding, or escalating as appropriate.Learn how to perform title review on loan modification and Deed In Lieu title to better assist clients.Answer inbound and/or make outbound phone calls in a phone queue environment.Fully document customer interactions in system(s) of record, as required.Ability to read a title report and research title issues.Provide exemplary customer experience to clients.Queue management and follow up.Adhere to schedule requirements.Provide accurate review of Loss Mitigation Title Services products.Openly receive frequent coaching from Team Supervisor.Meet or exceed all required performance metrics.Must be able to work overtime as needed.Must be flexible in scheduling requirements.Adhere to company and department policies and procedures.Other duties as assigned.What You Will BringHigh School Diploma or equivalent education.Customer service experience in a fast paced environment preferred.Ability to read a title report preferred.Experience with loan modifications preferred.Beginning to intermediate computer skills with MS Office Suite.Excellent verbal and written communication skills.Must be flexible and able to work in a quickly changing environment.Ability to utilize many different computer systems.3-5 years of title knowledge/ Default experience is a plus.What We OfferCompetitive payrates based on skills and experience.Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts.Rest and relaxation: Paid holidays and generous PTO based on tenure.Community and Philanthropy: Paid volunteer time.Paid Maternity and Parental Leave.Contribute to your future: 401K plan and robust continuous learning opportunities.Work Perks Program: Access to discounts that help save money in your daily life.Compensation Range: $26/ hour to $29/hourIs this the ideal location for you?Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)All onboarding employees will be required to complete a pre-employment background check and drug screening.We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com.#J-18808-Ljbffr