REO / CWCOT Title Curative, Default Services - REO

Overview

Are you an ambitious and self-motivated person interested in a rewarding career. Do you have work experience in the real estate industry or experience with vendor management? Do you have customer service experience as well as are you proficient with Microsoft Word? ServiceLink, one of the top providers in the mortgage services industry and we are seeking an individual like yourself to join our team. Now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes, and HOA
• Resolve rejected curative issues
• Review daily reports to ensure completion of assigned duties
• Follow payment process per client expectations including having correct billing codes

WHO YOU ARE

You possess …

• Proven work experience within real estate industry, and/or a vendor management service company
• Proven exceptional customer service skills
• A working knowledge of real estate titles, deed preparation and closing
• Excellent follow through and organizational skills
• A level of high energy with a positive attitude
• The ability to use and have advanced computer skills and are proficient with the Microsoft software products
• The ability to think outside of the box
• Excel skills (V Look Ups and Reports)

Responsibilities

• Review daily reports to ensure completion of assigned duties
• Provide external reports per client expectations
• Follow referral process per client expectations
• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
• Follow payment process per client expectations including having correct billing codes
• Follow escalation process internally and externally to provide customer service
• Address inquiries from client or internal staff professionally and in a timely manner
• Maintain open communication with management and clients
• Resolve rejected curative issues
• Attend and participate in team meetings

· All other duties as assigned

Qualifications

• High School diploma or equivalent required
• Practical work experience within real estate industry and/or a vendor management service company
• Working knowledge of real estate titles, deed preparation and curative process

· Proven customer skills

• Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
• Excel skills (V Look Ups and Reports)