Momos

Momos is an AI-powered customer platform engineered specifically for multi-location brands, primarily within the restaurant and retail sectors. Founded in 2021 by industry veterans from Uber, Grab, Microsoft, and Intuit, the company was established to address the complex challenges businesses face in managing customer interactions across numerous touchpoints. The platform was inspired by the seismic shifts in the restaurant industry during the 2020 global pandemic, which highlighted the critical need for streamlined digital solutions. Momos provides a centralized, end-to-end system to manage the entire customer lifecycle, encompassing reputation management, customer service, customer experience, and marketing automation. By integrating with various online channels, including food delivery platforms, social media, and review sites, Momos consolidates guest feedback and interactions into a single, actionable inbox.

At its core, Momos leverages artificial intelligence to drive efficiency and deliver tangible outcomes. The company has been an early adopter of advanced AI, partnering with OpenAI since its inception as a member of the GPT-3 beta program. Its AI copilots are designed to automate responses, analyze customer sentiment, proactively recover unhappy customers, and provide deep operational insights for every location. This allows brands to improve response rates, enhance customer satisfaction, and save significant person-hours. The platform powers over 20,000 locations for global brands such as Shake Shack, Baskin Robbins, and Guzman y Gomez. With dual headquarters in Singapore and San Diego and a growing global team, Momos is focused on helping businesses harness their data to increase revenue, reduce costs, and build lasting customer loyalty in a rapidly evolving digital landscape.