Senior Technical Program Manager

This role is a mix of strategic and tactical, where using your extensive technical and leadership expertise. This role owns the program, anticipates, and mitigates risks whilst balancing business needs against technical constraints.

Senior Technical Program Manager is required to build strong relationships between Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, GTM, and Executives alike. Strong communication skills are a must. Responsibilities will include owning commitments from dependencies, ensuring high-quality deliveries, and increasing the productivity and velocity of the team to implement strategy and execution with operating rigor and data driven decision making.

Responsibilities:

• Lead end-to-end execution of complex, cross-functional programs, ensuring alignment to business goals, timelines, scope, and success metrics across the full lifecycle (intake → release → post-launch optimization).

• Establish and operationalize program structures, including operating models, milestones, decision points, and RAID controls; proactively manage risks, dependencies, and cross-team deliverables to maintain momentum in ambiguous environments.

• Partner closely with Product, Engineering, GTM, and key stakeholders to define scope, dependencies, and execution plans; translate strategic objectives into clear, actionable roadmaps and coordinated delivery plans.

• Own program governance and tooling, leveraging advanced Jira and Confluence portfolio workflows (dependency boards, cross-team reporting, workflow automation), and maintain clear documentation and decision logs.

• Provide executive-ready reporting, synthesizing KPIs, leading indicators, and trend analysis into concise status updates, risk narratives, and dashboards that drive data-informed decisions—not activity reporting.

• Drive trade-off decisions (scope, schedule, quality) and escalate risks or blockers appropriately to ensure timely resolution and predictable outcomes.

• Apply strong technical acumen to understand solution approaches, non-functional requirements (NFRs), system dependencies, and architectural trade-offs, while contributing to continuous improvement of delivery processes and team best practices.

• 7+ years of experience as a Technical Program Manager in a software engineering environment.
• Proven ability to independently own and deliver enterprise-scale initiatives, managing cross-functional teams and complex technical and organizational dependencies.
• Solid understanding of modern software development practices, cloud platforms (AWS, GCP, or Azure), and Agile frameworks, with the ability to translate technical concepts into business impact.
• Demonstrated experience influencing across organizational boundaries and partnering with senior leadership (Directors, VPs) to drive alignment and execution.
• Strong communication, facilitation, and executive-level storytelling skills, enabling effective collaboration between technical and non-technical stakeholders.
• Experience with contact center solutions is a strong plus.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.