Senior QA Engineer (Genesys Cloud)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a detail-oriented QA Engineer with expertise in Genesys Cloud CX to plan, execute, and oversee quality assurance processes. This role involves testing telecom components such as IVR and SIP trunks, validating APIs, and ensuring the reliability of interfaces and system integrations.

Language Requirement:
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.

Responsibilities:

• Develop and maintain manual and automated test plans, test cases, and scripts tailored for Genesys Cloud call flows and telecom integrations.
• Execute various testing methodologies: functional, regression, performance, stress, and end-to-end testing across platforms.
• Conduct rigorous IVR routing, SIP trunk, chat, email, and API validation.
• Log, track, and manage defects using tools like JIRA, Rally, QTest, or Agile Central.
• Collaborate with Dev, Ops, and Support teams to clarify requirements, fix issues, and retest resolutions.
• Automate tests using tools like Cyara, Selenium, JMeter, Python, or JavaScript.
• Integrate and maintain automated test frameworks within CI/CD pipelines (e.g., Jenkins, GitLab).
• Analyze requirements thoroughly and define test strategies, coverage plans, time estimates, and release readiness metrics.
• Provide QA status reports, dashboards, and metrics reflecting test progress and quality trends.
• Participate actively in Agile ceremonies—sprint planning, stand-ups, demos, retrospectives.
• Mentor junior QA engineers; promote continuous improvement in test methodologies.
• Monitor and troubleshoot systems using tools like Splunk, GA/GAX, Pulse.
• Ensure compliance with industry standards (telecom protocols, security, data regulations).

Qualifications

• 5+ years of QA experience, ideally with Genesys Cloud, contact center, or telecom systems.
• Proficiency with IVR, SIP trunking, API and telecom protocol testing.
• Deep understanding of QA methodologies and experience with tools like Cyara, QTest, Selenium .
• Strong analytical ability with top-tier English communication skills .
• Experience working in Agile environments and coordinating cross-functional teams .
• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• Fluent English and Mandarin written and spoken level.

Nice to have:

• Skilled in scripting languages (Python, JavaScript, Ruby, or Java) for automation.

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.