Genesys Routing Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting leader that brings together enterprise and start-up innovation. Today, we support digital transformation for the world's largest enterprises. Since our inception in 1989, our values-driven culture of high-impact performance has ensured that over 99% of Miratech's engagements meet or exceed scope, schedule, and budget objectives. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains 900+ full-time professionals, and our annual growth rate is around 15%.
While we operate globally, we maintain a close-knit community where every voice matters and each contribution drives real impact. Our remote work culture offers the flexibility to work from anywhere, while keeping us connected through a shared set of values and regular collaboration events. We bring together some of the brightest professionals in the industry — and at the same time, encourage people at every level to grow all the way to the top. This passion for blending the best of both worlds is what makes us truly unique — we dare to be different.

Job Description

Miratech is seeking a skilled Genesys Routing Developer to contribute to a large-scalecustomer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement Genesys-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.

You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry.

Responsibilities:

• Implementation of Genesys routing projects on the Genesys Engage Platform.
• IVR development, and implementation of Genesys routing projects on the Genesys Engage Platform.
• Write and review secure, high-quality production code while troubleshooting and debugging as needed.
• Collaborate with team members to share knowledge, generate ideas, and identify opportunities for innovation.
• Provide regular updates on project status to leads and ensure clear, effective communication with stakeholders.
• Create and maintain technical documentation to ensure continuity and clarity.
• Analyse Genesys logs for troubleshooting and resolving technical issues.

Qualifications

• 3+ years of experience with Genesys Engage configuration and routing development, including Genesys Voice SCXML Call Flow, GA, OPM, and GRAT development.
• Experience in GAX (Genesys Administrator Extension) and GA (Genesys Administrator).
• Skilled in developing routing workflows using Composer and debugging solutions using Genesys Orchestration Server, Genesys Rules Engine, and URS.
• Strong knowledge of databases, particularly SQL and Cassandra.
• Experience with SDLC processes and CI/CD tools like Jenkins and GitHub.
• Experience with configuration management tools.
• Familiarity with troubleshooting and supporting Genesys frameworks, reporting, routing, and multi-channel components.
• Excellent communication and interpersonal skills to collaborate effectively within a team and with clients.
• Ability to work on-call to provide support as needed.

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.