Mirantis is seeking a Technical Support Engineer to provide world-class technical support for their container cloud and Openstack technologies. The role involves troubleshooting, managing tickets, and providing customer support to clients across various industries. The ideal candidate is a friendly communicator with a strong technical background and a passion for problem-solving.
Requirements
- 2nd stop for OpenStack and Container Cloud troubleshooting and issue triage
- Work ticket queue (SFDC) to help maintain contracted SLAs and delight customers
- Learn and tune Stacklight our Open Source monitoring tool
- Troubleshooting OpenStack components and fixing bugs
- Troubleshooting Container Cloud components and fixing bugs
- Bug reporting and project follow up
- Create best-in-class help content and proactively review and update our knowledge management system
- Learn troubleshooting techniques (debug and diagnose) on lower level problems that span layers of the technology stack
- Engage with the engineering team to resolve technical issues
- Identify and recommend process improvements to deliver the highest level of customer satisfaction
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Have fun!
Benefits
- Competitive compensation package
- Professional development and training
- Customized workstation
- Company outings, happy hours, hackathons, and tech talks
- Positive work environment