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MinderaMI

Senior Backend Engineer(Twilio,Google CCAI )

Mindera is an international software engineering company specializing in building robust, scalable, and secure web and mobile applications, operating with a unique, decentralized organizational structure.

Mindera

Employee count: 1001-5000

India only

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We are looking for Senior Backend Engineers to help build and evolve the core communication and automation systems powering the M&S Contact Centre.

Requirements

  • Integrate and extend Twilio APIs for call routing, IVR flows, telephony, and automation.
  • Configure, maintain, and optimise Google CCAI (voicebots, chatbots, transcription, NLP/intent models).
  • Build and maintain microservices and APIs that connect to internal M&S systems (payments, order management, refunds, loyalty).
  • Design and implement scalable, resilient, and fault-tolerant backend services.
  • Improve system reliability through logging, monitoring, alerting, and observability.
  • Collaborate with Product, Infrastructure, and Frontend teams on end-to-end workflows.
  • Contribute to technical design, architecture decisions, and best practices.

Benefits

  • Opportunity to work on a high-impact customer experience platform.
  • Modern tech stack with ownership on architectural decisions.
  • Collaborative team with strong engineering, product, and CX focus.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Mindera

Learn more about Mindera and their company culture.

View company profile

At Mindera, we are revolutionizing the landscape of software engineering through groundbreaking technology and a progressive, decentralized approach. Founded in 2014, our core mission is to craft high-performance, resilient, and scalable software systems that empower global businesses. We specialize in a comprehensive suite of services, including web and mobile application development, UX/UI design, product management, frontend and backend engineering, and infrastructure solutions. Our innovative spirit extends to emerging fields like Data, AI, and Mobile, where we deliver transformative solutions across diverse industries, from Fintech and Retail Tech to Gaming and the Public Sector. We partner closely with our clients, embedding ourselves to understand their unique product needs and deliver impactful systems that resonate with their users and drive business success worldwide. Our technological prowess is demonstrated through our expertise in a wide array of modern technologies, ensuring we build robust and future-proof solutions.

Innovation at Mindera is not just about technology; it's deeply embedded in our unique organizational culture. We operate without traditional hierarchies, fostering a self-organized and decentralized environment where every team member is empowered to take ownership and initiative. This flat structure promotes autonomy, agility, and extreme collaboration, allowing us to adapt quickly to the evolving needs of our clients and the market. Decisions are made by those most impacted, ensuring that our solutions are not only technologically advanced but also perfectly aligned with client objectives. Our commitment to a people-first approach is evident in our emphasis on continuous learning, personal development, and a supportive work environment. We believe that by fostering a culture of care, trust, and collaboration, we enable our talented 'Minders' to create exceptional software and build lasting relationships based on mutual respect and shared success. Through this innovative model, Mindera is not just building software; we are shaping the future of technology and redefining how software engineering services are delivered globally.

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Mindera

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Mindera hiring Senior Backend Engineer(Twilio,Google CCAI ) • Remote (Work from Home) | Himalayas