IT Specialist

Job Description

The Tech will be responsible for the following:

• Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices.
• Troubleshoot and resolve network and computer-related issues.
• Perform hardware and software upgrades and repairs.
• Perform system upgrades and manage system configuration.
• Troubleshoot network security issues.
• Identify and resolve network performance issues.
• Perform network maintenance tasks including but not limited to: IP routing, DHCP, DNS, WAN connectivity, WIFI configuration, etc..
• Manage and troubleshoot network security issues.
• Identify and resolve problems with server environments such as: hardware, software, networking, backups, etc..
• Identify and implement best practices for IT systems management.
• Provide end user support via phone or chat as needed.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science or equivalent work experience required. A strong technical background is preferred but not required. A strong background in Networking is also preferred but not required.
• Strong troubleshooting skills with the ability to identify root cause of problems and resolve them quickly are required. A strong understanding of Windows Server/Windows Operating System/Microsoft Office Suite is required along with the ability to install/configure software on computers is preferred but not required.
• Must be able to pass a drug test upon hire and random drug testing on a regular basis as well as drug screening at least yearly (optional).

Benefits: We offer medical, dental, vision, life insurance, disability insurance, 401K and more!

Job Type: Full-time

Schedule:

• 8-hour shift

Experience:

• IT governance: 5 years (Preferred)

Security Clearance:

• Confidential (Preferred)

Work Location: Remote