Inside Sales Representative - West Coast

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About MetagenicsMetagenics believes in helping people live happier, healthier lives by realizing their genetic potential. It’s why, when we defined Metagenics’ Mission, Values, and Vision, we started with our company’s own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics’ team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.People Culture FirstWe believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become.

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The Role

The primary responsibility of this role is to generate revenue by selling and educating customers on Metagenics products and services via digital and telephone contact with a key focus in growing accounts using the Fullscript platform and becoming an expert in using the platform. This position will have a primary responsibility for maintaining or growing accounts to which he/she is assigned by contacting HCP offices and will be accountable for new account development for themselves and the outside field sales team. This position will have daily/weekly call activity metrics assigned, new account development goals, and total sales target goals. In addition, the Inside Sales Representative will recruit customers for Metagenics educational events and other Metagenics sponsored events. This position will also support selected marketing and customer service programs depending on the business need.

Key Responsibilities

• Own Fullscript account activation and growth by onboarding and supporting HCPs, driving protocol penetration, and leveraging a deep, working knowledge of Fullscript capabilities, tools, and workflows to maximize adoption and sales impact.
• Serve as the Fullscript subject‑matter expert for assigned accounts, confidently educating practitioners on platform functionality, promotions, and merchandising opportunities while managing outbound sales activity to meet Fullscript revenue targets.
• Meet or exceed daily, monthly and quarterly call quotas, educational presentations, and increasing protocol usage for your accounts by making outbound sales calls to customers. Maintaining low level accounts while positioning high potential accounts for transition to outside sales
• Meet or exceed specified call quotas for special programs such as support for marketing and recruitment for Metagenics events
• Follow up on requests or questions from accounts in a timely manner
• Maintain accurate records in CRM for sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities
• Solicit outside assistance as needed for account education, such as sessions with the sales training or Medical Information teams
• Complete all training modules and e-learning as assigned
• Demonstrate consistent progress in increasing technical knowledge regarding Metagenics products and Fullscript platform
• Conduct educational presentations on Metagenics products for accounts via Teams Meetings or other virtual meeting platforms
• Provide exceptional client service to existing clients, offices, and clinics through outbound calls, inbound calls, being responsive to requests, identifying needs and offering solutions to program issues
• Develop relationships and increase sales volumes by expanding the accounts’ knowledge of Metagenics product offerings
• Qualify opportunities by utilizing reports within CRM
• Review key reports and data in order to create accounts plans
• Communicate technical product knowledge that allows an effective sales presentation via phone calls and sales tools
• Ensures that information provided to the internal and external customers is complete, accurate and timely
• Adheres to all company policies, procedures and business code of ethics
• Attend occasional professional events and sales meetings as requested by your manager.

Basic Requirements

Experience / Training / Education

• Bachelor's degree preferred in science related field
• Minimum 2 years Inside Sales or Outside Sales experience
• Degree in nutrition or related field is a plus

Skills/Abilities

• Excellent phone/digital usage skills, ability to cold call, obtain information from accounts, and the ability to establish rapport via telephone or digital platforms
• Proficient in Microsoft Word, Outlook, Excel and PowerPoint
• Experience in using CRM software to maintain customer contact records and to collect and analyze information
• Skilled at performing research on the internet to piece together information regarding accounts.
• Exemplifies high levels of internal and external customer engagement
• Demonstrates a positive, solution-oriented outlook when faced with obstacles
• Maintain or exceeds daily call requirement
• Ensuring all calls are documented in database/CRM
• Follow scripts and guidelines on all inbound/outbound calls
• Develop proficiency with all CRM/ERP software

Compensation

The current range for this remote non-exempt role based in the United States (physically based in the West Coast or PST preferred) is $32.69/hr. to $37.00/hr. This position is eligible for variable compensation based upon targets.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

This role may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Health and Wellness:

• Medical, dental, vision
• Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
• STD, LTD, Basic Life AD&D coverage
• 401k + employer matching
• Vacation and Sick Time
• 2 Volunteer Days off per year
• Emergency evacuation time off
• 11 paid company holidays
• 1 Floating holiday to celebrate your birthday or important religious/holiday to you
• Quarterly product allowance to use towards your favorite Metagenics products!
• Product discount
• Peer to peer recognition programs & more!

Metagenics, and its companies are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Metagenics takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

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