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At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
The Solutions Consultant is accountable for ensuring the successful configuration, training, workflow and adoption of Merge Imaging solutions. The Solutions Consultant is responsible for working closely with Project Management, Technical and Custom Engineering, Sales and various customer roles including, but not limited to, system super users, administrators, physicians and other clinical roles.Responsibilities
Demonstrate amastery ofMergeapplicationstoprovideadvanced consultancyandhigh-qualityuser training which promotesoptimalproductutilization.
Ensure successful implementation, user acceptance testing,workflow design,clinicalchange management,super user/system administrator readiness, system configurationandtraining planning and deliveryand adoptionof theMerge Imaging solution.
Assess current state workflow and customer goals to produce workflow recommendationand designs, configuration requirements, testing requirements, training plansand change managementstrategies
Identifyand manage physician/clinical champion stakeholders
Provideinput to the projectplans including but not limited totesting plans, trainingplansand go-live plans.
Ensure customer super users and/or system administratorshave the knowledge and skills to configure,trainand support the Merge Imaging solution during and after go-live
Deliver training to super users and/or system administrators and support them in the successful support and training of end users
Manage and support the customerduringuser acceptance testing to ensureconfiguration and customer expectationsalign before go-live to ensure a smooth transition
Coordinate resourcing ofadditionalSolution Consultant resourcesfor end user and/or go-live support, where necessary
Manage customer training completions and ensureaccuratereporting and tracking
Configure the Merge Imaging solution per customer requirements and agreed-upon workflows
Support the customer during and post go-live withworkflow or applicationquestions and troubleshooting
Skills Needed
Responsible,accountableand able to work well both within teams and cross-functionally
Ability to managemultiple, concurrentcomplex workstreams within projects andmaintainingmeaningful progress while collaborating with customers,cliniciansand multiple cross-functional teams
Comfortable in high pressure situations interacting with customers andclinicians
Demonstrated ability totake initiative to lead improvements in processes, systems, or team approaches
Excellent verbal and written communication skills
Outstanding teaching/training/coaching/facilitationskills;Advanced ability todeterminelearner needs based on their current knowledgeandthe customer-specific workflowand preferencesand customize training deliverybased on those requirements
Detail-oriented with strong application and technical skills.
Strong understanding ofHL7, DICOM, Networking concepts,HIPAA, and departmental workflow
Education Requirements& Work Experience
Associate’s degreerequired;bachelor’sdegree in related healthcare discipline or information systems discipline,preferred.
Computer and information data systems experiencerequired
5+yearswork experience in applicable clinical environment(s)
3+yearsIT work experience, withCIIP (ABII/SIIM),PARCACPAS or CPSA(HIIT)or other relevant Healthcare IT certification, preferred;SystemAnalyst orAdministration experience a strong plus
Travel
75-100% travelrequired
Compensation
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
$99,290.40 - $148,935.60 (USD)Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
