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MaxanaMA

Help Desk Engineer (L2-L3)

Maxana is a technology consulting firm specializing in custom software and engineering solutions for the fintech, payments, and banking industries.

Maxana

Employee count: 11-50

Colombia only

Maxana is seeking a skilled IT Support Technician to join our help desk team at an L2-L3 level. In this role, you will be responsible for providing high-quality technical support to our clients and ensuring their IT issues are resolved efficiently. You will work closely with other IT professionals to troubleshoot and resolve complex technical issues, maintain system functionality, and improve client satisfaction.

Key Responsibilities

  • Provide Level 2 and Level 3 technical support for troubleshooting hardware and software issues via remote and on-site assistance.
  • Monitor, manage, and resolve IT tickets in a timely manner.
  • Install and configure computer systems, software, and hardware as per user requirements.
  • Document solutions and update the knowledge base to enhance support processes.
  • Collaborate with cross-functional teams to enhance IT infrastructure and security.
  • Conduct system audits and assist with maintaining network performance.
  • Drive continuous improvement efforts within the support team to enhance service delivery and efficiency.
  • Train and mentor junior team members as needed.

Requirements

  • 3+ years of experience in IT support (L2-L3 level).
  • Strong knowledge of Windows and Linux operating systems, networking concepts, and hardware troubleshooting.
  • Experience with ticketing systems and remote support tools.
  • Proficiency with IT service management best practices (ITIL certification is a plus).
  • Excellent problem-solving skills and the ability to communicate technical information effectively.
  • Strong customer service orientation and ability to handle stressful situations professionally.
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Benefits

  • Fully Remote (must reside in LATAM)
  • Long term contract (3 years)
  • Room for growth and upward mobility
  • Cutting edge company and tech
  • Competitive Pay

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Mid-level

Location requirements

Hiring timezones

Colombia +/- 0 hours

About Maxana

Learn more about Maxana and their company culture.

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At the heart of Maxana lies a culture driven by a collective of seasoned business and technology professionals dedicated to pioneering solutions with an enduring impact. Founded in 2020, the company's mission is to leverage its proven expertise to provide world-class services in bespoke software and engineering solutions for both commercial and federal agencies. The team embodies an agile workplace concept, ensuring that every client is partnered with the optimal experts for their specific project needs. Transparency is a cornerstone of Maxana's approach, fostering open dialogue and an outstanding experience for its partners. This commitment to clarity and collaboration allows them to achieve best-in-class results, with a sharp focus on attention to detail and the critical knowledge required to drive a significant return on investment for their clients. The company prides itself on its execution and its ability to deliver state-of-the-art FinTech solutions, empowering organizations to thrive in the ever-evolving digital age.

Maxana's culture is one of innovation and forward-thinking, specializing in navigating the complexities of digital transformation, particularly within the fintech, payments, and banking sectors. The team is composed of experienced professionals who have honed their skills at top technology firms, bringing a wealth of knowledge to every project. They are experts in secure payments, AI, blockchain, and cloud-based solutions, coupled with a strong focus on big data to analyze existing trends and forecast new ones. This allows them to not only design payment processing software but also to create robust security protocols that protect their clients' critical assets. Whether it's developing new products from scratch, integrating with third-party systems, or providing strategic technology advisory, Maxana is committed to finding solutions that meet and exceed expectations. They foster a collaborative and inclusive environment where team members are empowered to tackle complex challenges and stay at the forefront of technology, ensuring they can help their clients become more efficient, flexible, and competitive in the global marketplace.

Employee benefits

Learn about the employee benefits and perks provided at Maxana.

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Flexible working hours

Offers remote work and flexibility.

Dental & Vision Insurance

Maxana offers dental and vision insurance.

Health Insurance

Maxana offers health insurance to its employees.

401k program

Maxana provides a 401k program for retirement savings.

View Maxana's employee benefits
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Maxana

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Maxana hiring Help Desk Engineer (L2-L3) • Remote (Work from Home) | Himalayas