Product Management Specialist

Company:

Description:

Mercer is seeking candidates for the following position based in the Melbourne office:

Insurance Product Manager

What can you expect?

What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.

• Voted #1 HR Consulting Company Globally
• Prestigious Melbourne (Docklands) offices
• Great Package
• Great time to join this global organisation in Growth Phase

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more!

• Leading learning and development programs

• Professional environment where your career path really matters and is supported in our global organisation

• Great team environment with energetic and supportive colleagues

• Genuine work life balance

We will count on you to:

Mercer’s Consumer Wealth Division is Mercer’s superannuation and wealth solutions business in Australia and New Zealand. The Consumer Wealth Division manages the administration of individual super accounts as well as delivering business process solutions and best practice consulting advice to corporate clients.

The Mercer Super Trust (MST) in Australia represents approximately, approximately 800,000 members and over $57 billion in funds under management.

The role reports to the Insurance Product Leader and requires a close and collaborative relationship with other stakeholder groups to promote and maintain a competitive insurance offering. This includes building and maintaining strong relationships with a range of service providers (i.e., insurers and administrators). Primary focus for the role is on ‘Growth’ and other ‘select’ clients as defined by Mercer Super.

Key responsibilities

• Provide subject matter expertise in regards to the MST insurance proposition.

• Contribute to new business quotes for prospective clients and subsequent installations.

• Contribute to the insurance premium rerate process, ensuring key drivers of change are understood and documented.

• Contribute to the preparation and delivery of insurance product offer documents (e.g. Insurance Booklet, PDS etc).

• Ensure ongoing product and/or policy changes are accurately reflected in insurance policy documents in a timely manner.

• Ensure approved insurance governance and delegations of authority frameworks are followed.

• Maintain knowledge of regulatory change and impacts of this on insurance in superannuation.

• Mentor Insurance Product Analysts to increase technical knowledge and stakeholder engagement skills.

• Contribute to the preparation of various Board and Committee papers.

• Contribute to various other ad-hoc insurance related activities as directed by the Insurance Product Leader.

• Provide technical input to and review from a product perspective, a range of communications that relate to the assigned products, ensuring the client and member experience is the best it can be.

• Contribute to the high-performance of client engagement teams by leveraging and sharing knowledge / skills with clients, and within the industry.

• Drive strategic objectives and operational performance.

What you need to have:

• RG146 advantageous.

• Consulting background advantageous.

• The ability to make rational and realistic decisions using business knowledge, experience and factual assessment of all the information.

• The ability to express ideas in writing, verbally and through effective listening to influence others or gain support.

• The ability to establish courses of action for self and others to ensure accomplishment of specific objectives.

• The ability to willingly co-operate and work with others towards solutions that generally benefit all involved so as to accomplish organisational objectives.

• Understanding of Australian financial services legislation, including specific requirements relating to insurance such as codes of practice and offer document disclosure requirements.

• Sound understanding of the product management process, product lifecycle management and technical insurance product knowledge including an in depth understanding of the different types of retail or group life insurance products (incl Death, TPD and Income Protection insurance) and supporting processes including but not limited to underwriting, claims and complaints handling practices.

• Sound understanding of other competing products in the Australian marketplace and how the MST is relatively positioned.

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.