Insurance Operations Coordinator

Company:

Description:

Marsh is seeking candidates for the following position based in Sydney office:

Insurance Operations Coordinator

What can you expect?

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.

What is in it for you?

• Leading training and development program
• Build and develop your administrative skills
• Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

In this role you will be responsible for:

• Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement
• Ensure timely and accurate production/processing of client transactions
• Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives
• Ensure that accurate up to date records on all clients are always maintained
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation, and other relevant legislation
• Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Comply fully with the Company's Errors and Omissions avoidance policy
• Other duties as may be required from time to time.

We would like you to have:

• Experience in office administration or contact centre
• A professional manner and have the confidence to work in a corporate environment
• Self-starter and naturally driven to achieve goals
• Team orientated
• Problem solving skills and analytical skills
• Strong time management skills
• A can-do attitude with an eagerness to learn
• Be computer literate – Microsoft office and intermediate/advanced Microsoft Excel skills
• High Level Customer Service Skills
• Effective Communication Skills
• Reliable attention to detail
• Effective Organizational, Prioritization and Time Management capabilities

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh is seeking candidates for the following position based in Sydney office:

Insurance Operations Coordinator

What can you expect?

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.

What is in it for you?

• Leading training and development program
• Build and develop your administrative skills
• Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

In this role you will be responsible for:

• Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement
• Ensure timely and accurate production/processing of client transactions
• Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives
• Ensure that accurate up to date records on all clients are always maintained
• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation, and other relevant legislation
• Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
• Adhere strictly to the Company's Quality practices and other systems and procedures
• Comply fully with the Company's Errors and Omissions avoidance policy
• Other duties as may be required from time to time.

We would like you to have:

• Experience in office administration or contact centre
• A professional manner and have the confidence to work in a corporate environment
• Self-starter and naturally driven to achieve goals
• Team orientated
• Problem solving skills and analytical skills
• Strong time management skills
• A can-do attitude with an eagerness to learn
• Be computer literate – Microsoft office and intermediate/advanced Microsoft Excel skills
• High Level Customer Service Skills
• Effective Communication Skills
• Reliable attention to detail
• Effective Organizational, Prioritization and Time Management capabilities

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.