Gerente Administrativo (Marsh)

Company:

Description:

Lead Administrative Assistant

What can you expect?

About the Role: As a Lead Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team Administrative Assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence.

What's in it for you?

Competitive pay, Christmas bonus, and full benefits package – effective starting Day 1! (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund).

Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule).

Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

Administrative Duties:

• Provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinating internal and external events
• Coordinate and support project management activities.
• Build strong relationships and liaise with internal and external stakeholders.

Team Leadership and Development:

• Lead and manage a team of administrative assistants.
• Provide guidance, mentorship and onboarding support to team members to ensure high quality output
• Teams first point of contact for issue resolution, escalating issues appropriately and respectfully
• Assign tasks and ensure timely completion of deliverables.
• Conduct performance evaluations and provide feedback to team members.
• Identify training and development needs and coordinate relevant training programs.
• Provides peer review of documents before final production/distribution to ensure quality control of final product.
• Foster a collaborative and inclusive team environment.
• Set a positive example and acknowledge good work.
• Assist team with setting individual performance goals
• Coaches team to help achieve goals, develop skills or improve performance
• Collect feedback to write and conduct mid-year and year-end reviews
• Work with management to calibrate performance ratings
• Coordinate new hire onboarding and integrate new hires into the team
• Identify skills/learning gaps for team and suggest training content

Delivers and responds to constructive feedback, implementing changes as needed

• Resolve conflicts and address any performance or behavioral issues.

Communication and Influence:

• Identifies and communicates potentially disruptive challenges on the horizon
• Independently synthesizes complex information into clear, concise messages
• Actively listens and seeks clarifications

Strong sense of discretion with confidential information

• Fair and respectful when communicating with others and will challenge or coach those who do not meet the standards
• Facilitates productive conversations and debates keypoints with confidence

Process Improvement:

• Identify opportunities for process improvement and implement efficient workflows.
• Streamline administrative procedures to enhance productivity and effectiveness.
• Collaborate with other Administrative Assistant Leadership and cross-functional teams to implement best practices.
• Continuously evaluate and optimize team performance.
• Support AA Department special projects

What do you need to have?

• 5+ years of experience in administrative or customer services roles
• Fluency in English required
• Proficiency working in Microsoft Office Suite
• Proven experience in team management and leadership.
• Training and/or workflow coordination experience is a plus
• Strong organizational, time and project management skills.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to multitask and prioritize tasks to deliver results on time

• Superior written and verbal communication in English
• Excellent judgement
• Ownership Mentality

• Detail Oriented with a focus on delivering high-quality work
• Strong organizational, time and project management skills

• Empathetic, courteous, positive demeanor
• Ability to multitask and prioritize tasks to deliver results on time
• Problem-solving mindset and ability to adapt to changing priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Resourceful and proactive
• Team player able to work with different personalities and working styles
• High emotional intelligence
• Ability to deescalate conflict
• Maintain and respect confidentiality