CST Account Coordinator (Comptryx) with French and English

Company:

Description:

Client Solutions Team is a team of individuals whose shared goal is client satisfaction! They support Mercer's consultants and clients across EMEA.

As a CST team member you will act as a first point of contact for Mercer key membership Clients and provide an expert advice on Mercer's products, prices, delivery dates, contracts, methodology and tools.

If you look for a global company where your career can develop, think in an innovative manner, search for a place where your ideas will be appreciated and implemented, focus on details, communicate openly and effectively, appreciate the feeling when you light up your client's day - this role is for you! Take advantage of it and develop your professional career with our Client Solutions Team.

We will count on you to:

• Develop and maintain day-to-day relationships with a portfolio of key membership clients

• Provide advanced/proficient support in terms of data analysis and /interpretation

• Advise key membership clients on Mercer products, service and/ or complex price calculations

• Onboard and train new Clients

• Partner with the European Comptryx Manager and other internal stakeholders in market initiatives and development of new country offering

• Explore business development opportunities and provide sales leads to market consultants

• Provide sales support to consultants (sales presentations, product information, and other ad hoc market requests) for European markets where Comptryx products are available

What you need to have:

• Min. 6+ years of experience in customer support / account management environment with proven experience in customer services, data analytics, market research, HR or compensation & benefits in the similar roles

• Fluency in English and French

• Proficiency in MS Office

• Excellent communication skills and readiness to work in cross cultural environment

• Strong organizational, problem solving, analytical and project coordination skills

What makes you stand out:

• Mature and can-do approach, independence, proactive and self-motivation at work

Why join our team:

• We are committed to your professional development through opportunities for growth, engaging work, and supportive leadership.

• We cultivate a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for our colleagues, clients, and communities.

• Our global scale provides a variety of career opportunities, along with benefits and rewards designed to enhance your well-being.

If you would like to apply for this position, please fill in on-line application form and attach your CV in English.