Client Administration Leader – Group Benefits

Company:

Description:

Victor is seeking candidates for the following position, based in the Mississauga office:

Client Administration Leader – Group Benefits

What can you expect?

The Client Administration Leader is responsible for 15 colleagues across three teams: the New Business Coordinators, the Plan Member Administrators and the Senior Clerks. You will be responsible for training, workload distribution and administration workflows with the intent to meet or exceed service standard requirements. Key responsibilities of this role include ownership of contracts, booklets and TPA agreements and the alignment of business processes and externally facing client documentation with contract terms and conditions.

What is in it for you?

• At Victor, we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance.
• Competitive pay (salary and bonus potential), full benefits package – traditional benefits plan (medical, dental, vision, STI/LTI, life insurance) starting day one, full array of competitive retirement plan packages, per year Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan (regional specificity required)

We will count on you to:

• Manage 15-member Client Administration department through ongoing coaching and feedback and through the formal performance management process.
• Assess training requirements, create and maintain training plans and procedure manuals, and facilitate training for the department.
• Own department business processes and workflows – ensure adherence to policies and procedures, evaluate processes to identify potential improvements, implement new processes and drive automation. Ensure all processes meet compliance and privacy requirements.
• Act as contract specialist – maintain accurate and up-to-date contract records; ensure alignment between different carrier contracts and between contracts and business processes; revise employee booklet wording based on contractual changes; act as subject matter expert for contract terms and conditions.
• Act as TPA Agreement specialist – maintain accurate and up-to-date TPA agreement records; ensure alignment between TPA Agreements and business process; act as subject matter expert for TPA Agreement terms and conditions.
• Responsible for updates to existing, and creation of new, Victor-branded administration forms – ensure forms include appropriate fields and authorizations for data collection.
• Report administration metrics, including workload volumes and distribution, turnaround times, error rates and administration portal transactions, and ensure metrics meet all Service Level Agreement requirements.
• Facilitate carrier audits by acting as main point of contact, liaising with IT and other business units to collect information, responding to inquiries and implementing required remediation.
• Work with management team and carrier partners to ensure exceptional service delivery and adherence to external turnaround standards.

What you need to have

• Minimum of 7 years of Group Insurance Administration leadership experience with a strong knowledge of Group Insurance Administration concepts and practices.
• People manager experience, including training and performance management.
• Strong background in workflow management, process automation and QA of automated systems.
• Must be detail oriented with strong analytical and problem-solving skills.
• Exceptional computer skills, including minimum intermediate knowledge of the Microsoft Office suite of products.
• Excellent verbal and written communication skills are essential.
• Strong leadership and interpersonal skills, with the ability to liaise effectively with departments across the organization for the purpose of strategic planning and problem resolution.
• Excellent organizational and time management skills, with the ability to manage multiple projects and prioritize workload in a constantly changing environment.

What makes you stand out

• Experience with review and interpretation of Group Insurance contracts is an asset.
• High level of proficiency with Microsoft Excel is an asset.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Victor Insurance Managers Inc. is a subsidiary of Victor and a leading managing general agent in Canada. Victor Canada has a rich history in specialty insurance and offers a unique range of products and programs distributed through independent brokers and advisors. The company is committed to empowering insurance professionals and their clients through innovation, specialized underwriting expertise, and a nimble, technology-oriented business approach. For more information, visit www.victorinsurance.ca.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected]

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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