Bilingual Long Term Disability Case Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

Manulife’s Wellness, Disability and Life Team is looking for Canadian Armed Forces Disability Case Managers for our Halifax office (however the role is flexible and remote or hybrid work is optional)

As a Case Manager for the CAF LTD plan, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves the ability to apply critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication. This role is specific to the opportunity of working with military Veterans who have served our country, and is often rewarding work.

Responsibilities

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.

• Actioning daily administrative tasks that would include responding to emails and telephone calls within 24 hours, monitoring tasks associated with caseload and sending out correspondence

• Assessing claims based on contractual, medical, and vocational barriers

• Developing strong relationships and frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (ie disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution

• Writing letters to communicate pertinent benefit related information based on analytical reasoning

• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members regarding potentially sensitive physical and mental health information that may involve delivering difficult claims related decisions

Qualifications

• A bachelor’s degree in a healthcare program or equivalent

• Background in a health-related field would be an asset

• The ability to make difficult decisions within tight time constraints

• Disability management and/or Group Benefit knowledge, an asset

• At ease with both incoming and outgoing calls

• Ability to work well as both a team member and an independent self-starter

• Strong organization and prioritization skills required to manage different types of tasks

• Excellent written and oral communication skills in both French and English

• Computer skills would be an asset (MS Office, typing skills, transcription skills etc)

• Awareness and general knowledge of Canadian Armed Forces would be an asset

Our commitment to you

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

To set you up for success, you will participate virtually in our extensive paid training program, which will provide you with the necessary education, tools and resources required to perform the Case Manager role.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.