United States onlyWho We Are:
Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.
Who we’re looking for:
The Member Engagement Representative (MER) serves as the primary point of contact for members’ post-sale. As an integral part of Navigator’s support team, the MER will partner with outside sales to provide administrative and analytical support for the Outside Sales Team as well as our member base. The MER will also be responsible for driving the adoption and utilization of Navigator’s program on existing business while providing superior customer service. The right candidate should feel comfortable with relationship cultivation, have excellent written and verbal communication skills, identify opportunities to expand Navigator’s footprint, and have a “customer first” mindset.
What You’ll Be Doing:
Customer Partnering & Services
- Act as central point of contact for Members and Outside Sales Reps.
- Partner with Outside Sales Reps and Regional Support Specialists to ensure successful implementation and onboarding of new members. Identify areas of opportunity to provide increased service and satisfaction.
- Partner with Outside Sales Reps to increase adoption and usage of Navigator’s portfolio of programs, resulting in growth of our business and ROI for Members.
Member Engagement & Support
- Take ownership of Member requests to ensure resolution and satisfaction. Track case resolution and time to resolve
- Create Member awareness of Navigator’s tools and technologies, reinforcing the value of Navigator. Track additional tools and services provided and value to contract.
- Provide direct support and analytics to identify, track, and present Member business trends and opportunities to drive Member utilization. Track member utilization increases and contract value changes.
Competencies:
- Customer Relationship Management: Ability to build and maintain strong, long-lasting customer relationships.
- Problem-Solving: Proficiency in identifying issues and developing effective solutions for customers.
- Product Knowledge: Develop an understanding of the company's products and services to provide accurate and relevant guidance to customers.
- Project Management: Skills in managing multiple projects and customer accounts simultaneously, ensuring timely and successful delivery of solutions.
- Analytical Thinking: Capability to analyze customer data to drive improvements in customer satisfaction and product utilization.
- Interpersonal Skills: Strong interpersonal skills to collaborate effectively with internal teams and customers.
- Empathy: Ability to understand and share the feelings of customers, ensuring a compassionate approach to customer service.
- Adaptability: Flexibility to adjust to changing customer needs and evolving market conditions.
What You’ll Bring to the Table:
- BA/BS in business or related concentration.
- 2-4 years’ experience in customer success, service, inside sales, or account management.
- Strong working knowledge of MS Office applications required, including Word, Excel, Outlook, and PowerPoint.
- Excellent interpersonal, organizational, communication, and analytical skills necessary, including the ability to use deductive reasoning to identify, assess, and solve problems.
- Demonstrate an aptitude for providing exceptional, detail-oriented customer service.
- Must be able to multi-task and manage timelines, work in a fast-paced results-oriented environment.
Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
Our associates enjoy the following benefits, and you can, too!
Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
- Teledoc access
- Fitness Reimbursement
- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)
Enjoying Time-Off
- Flexible Paid Time Off
- A floating holiday & your birthday is a day off!
- Paid Parental Leave
Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan
- Life Insurance, short-term & long-term disability insurance
- Access to financial and legal advisors
- Perks and Benefits Discounts
Learning Continuously
- Tuition Reimbursement
- E-learning programs
- Ongoing Team Training
Making an Impact
- Paid volunteer time-off
- Donation matching
The Company:
Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.
Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets. To learn more please visit www.mhainc.com.
