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MaintainXMA

Customer Success Manager

MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams.

MaintainX

Employee count: 201-500

Canada only

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We are seeking a talented and motivated Customer Success Manager to join our team. As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth.

Requirements

  • 2+ years of experience in Customer Success at a B2B SaaS or software company
  • Proven knack for making customers stick around, with retention and growth numbers to show
  • Top-notch communication and relationship building skills
  • Ability to lead live product demos and training sessions
  • Sharp eye for spotting trouble early and turning it into wins
  • Analytical mindset and ability to dive into data to level up the customer experience

Benefits

  • Competitive salary
  • Meaningful equity opportunities
  • Healthcare, dental, and vision coverage
  • 401(k) / RRSP enrolment program
  • Take what you need PTO

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About MaintainX

Learn more about MaintainX and their company culture.

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MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. Founded in 2018, the company was established to address a critical gap in maintenance solutions that were outdated and complex. It helps organizations streamline their operations by digitizing work orders, preventive maintenance, and safety procedures, thereby improving efficiency and reducing downtime.

MaintainX's platform is recognized for its mobile-first approach, enabling frontline workers to access and manage maintenance tasks seamlessly from any location. The software serves over 8,000 customers worldwide, including leading enterprises such as Duracell, AB InBev, and McDonald's. This powerful tool not only helps in managing maintenance but also integrates IoT capabilities for real-time monitoring and data-driven insights, empowering teams to make informed decisions and enhance operational reliability.

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MaintainX

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