United States onlyThis role offers a hybrid work schedule or could be considered remote for the anyone outside M&T Footprint
At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.
Overview:
Configures, administers, and maintains enterprise platforms to ensure operational continuity and platform reliability through the application of Bank standards and industry best practices. Implement standard changes, troubleshoot issues, and ensure operational continuity with guidance as needed by senior team members.
Primary Responsibilities:
Configure, develop, and support the deployment of system settings and functionality, workflows, and business rules with the support of a senior team member who may verify the approach and solution to meet platform and business needs while also participating in peer reviews.
Gather and analyze business challenges in support of epics, features, and user stories, while validating functional needs are captured and in alignment with industry best practices and compliance standards.
Provide basic user support for platform-related issues and create documentation as needed to guide users and support teams through common tasks.
Troubleshoot system issues promptly by logging incidents and escalating problems as needed to reduce organizational risk.
Identify inefficiencies in system processes, applying testing and troubleshooting protocol, and suggest improvements to optimize operational routines.
Document issues and solutions; communicate incidents to their manager and team members.
Responsible for basic testing and validation of system configurations to ensure compliance against defined internal policies and regulatory requirements and identify and escalate simple risks.
Implement basic integrations when needed, troubleshoot system and data integration tasks, and document integration issues under supervision.
Monitor data quality by following established processes, identifying inconsistencies, supporting and documenting data imports and exports, as well as user access and data interconnects for data governance tasks.
Build reporting and analytics by extracting and formatting data conforming to reporting procedures and data validation tasks to ensure accuracy.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Associate's degree and a minimum of 3 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and minimum of 1 year solutions development and/or relevant enterprise technology experience, or in lieu of a degree, a combined minimum of 5 years' education and/or relevant work experience, including a minimum of 1 year solutions development and/or relevant enterprise technology experience
Knowledge and experience executing processes associated with Software Licensing – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow
Knowledge and experience supporting End of Life processes for Hardware and Software assets
Knowledge and experience analyzing and supporting configurable workflows for request management capabilities in ServiceNow
Knowledge and experience authoring, maintaining, and publishing Standard Operating Procedures and other supporting control documentation
Knowledge and experience creating dashboards/reporting in ServiceNow or other comparable tooling
General knowledge of Software Discovery and License Management capabilities – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow
Education and Experience Preferred:
Basic analytical skills specific to solutions development
Experience working in a team environment
Ability to work autonomously
Ability to multitask on moderately complex projects
Strong organizational and time management skills
Proficient verbal and written communication skills
We support our team members with generous benefits.
Competitive compensation
Health, welfare, and retirement benefits
401(k) match at 5%
Work-life balance and flexible work arrangements
Banking Officers start with 25 days PTO plus 12 paid holidays
40 hours paid volunteer hours per year
Much more. For details, see: M&T Benefits Overview
