United States onlyOverview:
Responsible for strategic growth and management of assigned digital products, services, platform, experiences or strategies. Defines the strategy and goals for assigned products and services. Ensures successful design, development, implementation, marketing and ongoing support of that strategy and tactics assigned Product Managers.
Primary Responsibilities:
- Create strategy digital products and/or services for assigned Product Managers to follow
- Serve as primary contact for business partners and stakeholders, for assigned products
- Provide input as digital subject matter expert to enterprise-wide initiatives.
- Manage new and existing digital products to optimize customer experience and value, as well as business value
- Experience with Agile practices and tools
- Managing vendor relationships to drive cost efficiency, achieve SLAs for optimal performance, includes negotiating contract renewals and new contracts
- Optimizing the products and business processes to drive greatest value to the business (e.g. converting paper bills to electronic, reducing NCR redundancies)
- Drive the commercialization (sale and adoption) of the products to increase adoption and utilization, connecting to Segment and Journey goals. Includes marketing plans
- Gather and synthesize product insights (performance, trends, industry and customer insights) to manage existing assets and inform Next Gen product evolution and strategies
- Manage and resolve escalated complaints or management level issues related to assigned digital products and/or services
- Provide “on-call” Incident management support for the digital channels
- Optimize security and risk to achieve best customer experience and reduce cost to the business
- Connect journeys across digital, and with other channels
- Create a vision for your product(s) helping to set strategy and influence the work of the segments, journeys and delivery teams
- Provide training and mentoring to less experienced team members
- Complete other related duties as assigned.
Education and Experience Required:
Bachelor's degree and a minimum of 6 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Demonstrated financial analysis skills
Experience leading large group sessions
Experience managing or leading staff
Education and Experience Preferred:
Master's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
