United States onlyAbout Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sr. Lead Program Manager will oversee and manage the lifecycle delivery and support of services and products provided under state contracts. This may include but it is not limited to NG911, IT, Cloud, Security, Voice and Data Services. The Program Manager will work with the Lumen ecosystem to ensure products and services provided to government customers comply to the terms of the contracts, especially SLAs.
The Main Responsibilities
- Leads cross functional teams to develop, plan and deliver telecom, security, cloud, IT and NG911 solutions
- Reviews RFPs and understands government contracts
- Works with the account team to gather and assess customer requirements
- Negotiates with third party vendors to ensure their products and services satisfies state requirements, technology needs, and SLAs/remedies
- Develops project plans that define schedules, funding, staffing requirements, risks, and management approach to achieve program/project goals
- Presents and reviews project management plans with government clients
- Manages customer requirements and expectations
- Manages client service review meetings covering performance reports, service level agreements, process improvements, quality, and other reporting metrics and KPIs as required
- Assess and takes action to ensure SLAs meet contract requirements
- Ensures that systems, processes, and methodologies are followed to sure effective monitoring, control, and support of service delivery
- Identifies areas of process and system improvement driven by data and reporting
- Provides accurate weekly, monthly and quarterly reports on accounts and escalates major or critical issues to management
What We Look For in a Candidate
- Bachelor's Degree in Engineering, Science, or project or program management along with 7 to 10 years of experience in the telecommunications industry
- 7+ years’ direct customer management experience with increasingly responsibilities with an emphasis on technical capabilities preferred
- Self-starter
- Experience in leading and managing schedule and tasks of cross-functional teams and implementing multiple strategic, complex projects with successful results
- Must be articulate and willing to present status and reports to customers
- Experience in defining and documenting processes, and driving continuous improvement
- PMP Certification desired
- ITIL Certification desired
- Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 337774
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
