United States onlyAbout Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Lead Portal Product Manager is responsible for supporting the orchestration of strategy alignment for Enterprise Portal with a focus on improving the customer and employee experience through self service capabilities which resolve customer challenges. This individual will work closely with cross functional leadership to increase the velocity of integration and development, establish and maintain linkage between the customer experience and development roadmaps, ensure adherence to standard design principles, support methods for effective operational execution, and operate within a scalable framework to serve as the customer and employee’s advocate within strategy.
The Main Responsibilities
- Maintain linkage advocating for cross functional collaboration to maximize the effectiveness of strategy support, ensuring synchronization of activities, minimizing duplication of efforts and establishing best practice standardization.
- Adhere to governance and operational support framework supporting the key business imperatives; ensuring leaders and teams are operating within established standard design principles, receiving the appropriate requirements and support from the broader organization. Coordinates with leaders and cross functional teams to ensure appropriate prioritization, resourcing and velocity.
- Advocate for customer needs to drive solutions that solves for challenges through delivering recommendations, support and solutions to the development teams.
- Effectively drive the end-to-end readiness of the Portal capabilities: technical and operational readiness ensuring the business strategy is executed successfully.
- Apply formal change management practices that ensure services and solutions related to the Enterprise Portal experiences are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business.
- Support the improvement of customer experience by influencing enhancements to enable self service intended to solve customer challenges
- Identify opportunities for process improvement to address inefficiencies and improvements in the customer end-to-end experience.
- Drive key learnings from launches back into the organization to support continuous improvement
- Orchestrate key strategic initiatives represented within the Portal governance model to support business plans.
- Educate stakeholders and manage readiness to the disciplined process.
What We Look For in a Candidate
- BS/BA or equivalent education and experience in Product Management or Product development, Master’s Degree a plus.
- 3+ years of experience driving product development and technical program management organizations in the telecommunications or technology industries
- 3+ years of experience driving cross functional, collaborative teams, leading teams in matrix-driven organization, and facilitating collaboration between VP and Senior leaders across the company
- Aptitude for solving technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment
- Experience with Corporate Governance practices, Program and Portfolio Management Office environments
- Outstanding communications skills up, down and across the organization
- Experience and working knowledge of Agile IT Development process
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
What to Expect Next
Requisition #: 337989
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
