United States onlyLumen is seeking a Customer Success Advisor to guide customers to achieve their desired outcomes and maximize value from Lumen's solutions.
Requirements
- Bachelor's degree in business, technology, consulting, or related field.
- 5–7 years of experience in customer success, account management, consulting, sales, or solution engineering, preferably in SaaS, technology, or telecommunications.
- Proven ability to build and maintain strong, trusted relationships with customers and stakeholders at all levels, including executive leadership.
- Demonstrated success in driving product adoption, value realization, and customer retention.
- Strong technical aptitude and product knowledge; ability to translate business needs into solutions and provide guidance on feature adoption.
- Experience managing complex projects, major incidents, and escalations.
- Excellent communication, presentation, and interpersonal skills.
- Analytical skills to assess customer health, identify risks/opportunities, and optimize processes using data and AI-driven insights.
Benefits
- Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
RU and US only
Poland only