Director of Clinical Operations

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending healthspan. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

Reporting to the Vice President of Clinical Operations, the Director of Clinical Operations provides management and oversight for Lumata Health’s rapidly growing virtual eye care services team. This unique leadership position requires a self-directed, dynamic, inspirational leader with an unyielding passion for enhancing care delivery in ophthalmology. The Director must possess unwavering collaboration and consensus building skills, as well as an innate curiosity. The ideal candidate will have strong operational, leadership and communication skills. In addition, the Director will be a hands-on leader willing to roll up their sleeves in order to ensure the highest quality of work output.

In addition to applying, we ask that you please complete a brief Culture Index assessment to be considered for the position. An email with a link to the survey will be sent upon submission of your application.

Job Type: Full-time

Schedule

• 8 hour shift
• Monday to Friday

Pay: $90,000 to 110,00 Annually

**This role is 90% remote with an estimated 10% travel

Essential Functions:

• Results-driven oversight and hands-on management of the clinical operations team, with clearly established accountability to company leadership.
• Harness operational expertise and strategic insights to develop and support both new and existing virtual eye care services to Lumata Health’s ever-growing patient population.
• Develop operational timelines and budget forecasts and be accountable for tracking and delivering accordingly.
• Oversee hiring and training of clinical services team.
• Drive world-class patient satisfaction and retention metrics.
• Work with the department’s frontline management team to ensure productivity metrics are met.
• Ensure appropriate licensure, certification and ongoing clinical education of clinical services team is captured and completed.
• In collaboration with other members of the clinical services team and company leadership, implement best practices and standards for virtual eye care services.
• Lead initiatives to build and support departmental team infrastructure.
• Support the auditing and compliance function of the clinical operations department by ensuring that the frontline clinical services team meets all compliance, regulatory, and contractual requirements as outlined by clients and according to the company’s Quality Compliance Plan.
• Plan clinical headcount and hiring needs to meet program workload demands.
• Provide mentorship and development opportunities to others within the organization.
• Represent/advocate for clinical services needs/resources at a senior management level.
• Review and approve clinical services expenses and invoices against approved budgets as requested.

Requirements

Qualifications:

• Five or more years experience in a leadership or senior management position in healthcare operations;
• Proven experience implementing workflows and process improvements in a growing organization;
• Experience hiring and developing talent, preferably in a remote setting;
• Proven track record of driving measurable efficiency results;
• Demonstrated ability to meet goals in a rapidly changing environment;
• Excellent data and analytical skills.

Preferred Experience:

• Building a team within a rapidly growing healthcare service startup
• Managing a team of remote professionals
• Managing frontline health workers
• Eye care industry
• Healthcare services

Work Environment:
Lumata is pleased to provide a remote working environment for their team members. In order to perform the essential functions of this job, remote connectivity is essential. You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling patient data at times. You are typically expected to have your camera on during virtual customer and internal meetings, therefore, your surroundings should be optimized for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Employee Wellness Program

Diversity Creates a Healthier Atmosphere:

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: [email protected] (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.