Customer Onboarding Specialist w/ English and French

At Lodgify, our culture is built on a foundation of empowering others and fostering a collaborative, mission-driven environment. We genuinely believe in Lodgify's mission to empower any host or lodging business worldwide to get started and grow their business through technology. This 'noble' purpose, as we see it, is an exciting and bold undertaking that brings with it enjoyment, personal growth, and the building of meaningful relationships. Our core values guide every decision we make and every interaction we have. 'Customers come first' is not just a saying; it's the cornerstone of our existence. We understand that providing the best experience to our customers is paramount, and all else will follow. We operate as 'one mission-driven team,' a collective of ambitious professionals united to advance our mission. We know that success is only achievable if we work together as a single, cohesive unit, committed for the long run and determined to win.

Empowerment is a key theme within our culture – we strive to empower our customers and each other to become independent by democratizing access to technology, knowledge, and data. While our ambitions are vast, we 'focus on impact,' prioritizing what truly matters to achieve the most significant results, carefully considering both short-term and long-term consequences. We embrace 'productive debate,' recognizing that we don't have all the answers and that by listening carefully, debating rationally with data, and ignoring hierarchies and egos, the truth will always prevail. A bias for action defines our approach; we 'act fast & iterate,' taking ownership and getting things done. We understand that mistakes are part of the journey – we fail, we learn, we succeed. Finally, we value authenticity and respect. We are 'real & respectful,' saying what we mean and meaning what we say. Trust is earned daily through transparency, mutual respect, and consistently doing the right thing. This vibrant culture is nurtured in our modern workspace in Barcelona and extends to our global team, representing over 60 nationalities. We celebrate this diversity and are committed to an inclusive environment where everyone is heard and feels a sense of belonging.