United States onlyLocation: 80% travel - Midwest Region (Indiana, Ohio, Kentucky)
Compensation: $40-44/hour + benefits
Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.
Position Overview
We are seeking a Field Service Engineer III with over 8+ years of specialized expertise in OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers, Thermo Indiko, and Abbott BioLis ImmTox.
Key Responsibilities
- Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
- Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
- Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
- Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
- Coordinate and provide offsite and onsite installations of equipment.
- Document service calls accurately in the CRM system
- Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
- Coordinate with and advise on vendors providing services for instrumentation.
- Maintain appropriate inventory of parts and tools to support efficient service delivery.
- Leading the tracking and completion of projects as directed.
- Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
- This position will require overnight travel with travel up to 80% of the time and requires a valid driver's license.
Education
Associate or Bachelor’s degree in medical laboratory sciences, Engineering, Medical Technology, Clinical Laboratory Science, or related technical discipline.
Experience
Minimum of 8-10 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs. This experience must include advanced knowledge of OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers, Thermo Indiko, and Abbott BioLis ImmTox. Excellent analytical, problem-solving, and communication skills are required. Experience with biological sample preparation is preferred but not required.
Compensation and Benefits
Associate or Bachelor’s degree in medical laboratory sciences, Engineering, Medical Technology, Clinical Laboratory Science, or related technical discipline.
Experience
Minimum of 8-10 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs. This experience must include advanced knowledge of OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers, Thermo Indiko, and Abbott BioLis ImmTox. Excellent analytical, problem-solving, and communication skills are required. Experience with biological sample preparation is preferred but not required.
Compensation and Benefits
- Hourly rate: $40-44/hour
- Medical, Vision, and Dental insurance
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life + AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
