This is a fully remote role based in TAMPA, FL with only occasional, planned onsite or travel requirements.
RESPONSIBILITIES
- Oversee the People Operations function with an emphasis on engaging team members to reduce attrition, promote an inclusive culture of trust, accountability, psychological safety, and organizational excellence, while reducing employment-related risks.
- Collaborate extensively with Talent Acquisition, Total Rewards, Diversity, Equity & Inclusion (DEI), and L&D departments on team member engagement.
- Partner with AVP to develop and implement People Ops strategies, policies, and procedures in alignment with organizational objectives.
- Lead the people movement process.
- Oversee the annual review process.
- Ensure People Operations data is clearly communicated to business units and provides strategic insight and trend analyses.
- Lead the team in collaborating with stakeholders to respond to, investigate, and resolve complex team member concerns, with an emphasis on direct support to Shared Services departments.
- Partner with AVP and Business Insights on departmental Team Member Engagement Surveys to understand team members’ perspectives and identify gaps between organizational goals and daily operations.
- Collaborate with leadership to understand business goals and ensure People Ops initiatives support the overall strategic plan.
- Ensure that the department’s policies and procedures comply with federal and state laws.
- Responsible for Team Handbook updates, comprehension, and dissemination.
- Advise management and team members regarding the interpretation and application of
REQUIREMENTS
- Bachelor’s degree in a relevant field; advanced degree or HR industry certifications.
- Minimum of 10 years of progressive experience in Human Resources.
- Minimum of 7 years of experience in a leadership role
- Proven history of successfully managing a department with emphasis on team member relations.
- Strong critical thinking, conflict resolution, negotiation, and mediation skills.
- Able to present and communicate to large groups of people.
- Must be flexible and possess the ability to work in a fast-paced environment, managing multiple tasks.
- Must be organized, detail-oriented, and able to exercise discretion and maintain confidentiality.
- Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and team members on the interpretation of policies, procedures.
- Ability to build and maintain effective relationships internally and externally.
- Action and solutions oriented.
- Able to professionally communicate fluently in verbal and written English.
- Excellent written and verbal communications skills with professional demeanor.
- Ability to collaborate effectively with diverse stakeholders and build strong relationships.
- Exemplify professional standards of discretion and uphold confidentiality.
- Proficient in MS Office (Word, Excel, PowerPoint) and virtual business tools such as Zoom and Microsoft Teams.
- Able to support and lead in a diverse and inclusive work environment.