UX Researcher

Why you should apply

• You want to be at the center of the strategic apex of where products are planned and defined before coming to market.
• You want to work with passionate and talented people who are always looking for ways to make things better.
• You desire a work environment where respect, mutual trust, and egoless collaboration are paramount.
• You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time.
• You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring.
• You want to work on products and accounts that have outsized impact and reach.
• You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile.

What you'll be doing

• Own and facilitate the cross-sectional and longitudinal user research efforts for client projects, including some of the following original research methods:
• In-depth interviews
• Usability testing
• Surveys
• Kano feature analysis
• A/B testing
• Diary studies
• Analytics data analysis


• Conduct secondary research, including market research, competitor and technology analysis.
• Managing a backlog of research questions that influences the research roadmap for our clients.
• Work with our clients and our internal teams to ensure that what we learn (using techniques listed above) is incorporated into our process and the products we create.
• Provide internal support to Livefront product teams, helping advise and execute on product user research efforts.
• Bring your voice to the community, both locally and beyond, sharing your experiences and point of view through writing, speaking, and other mediums.
• Contribute to the creation and ongoing maintenance of a Livefront UXR resource library.
• Help product teams form a well-reasoned answer to the evergreen question of “so now what?”, translating the insights you uncover into actionable product plans and strategies.

What you bring to the table

• A craving for a role where your research directly influences the direction of digital products before they hit the market.
• 3-5 years conducting user research in a dynamic tech environment, whether in-house or in a consultancy.
• Expertise in a wide range of qualitative and quantitative research methodologies, from ethnographic studies and interviews to surveys, diary studies and usability testing.
• Exceptional ability to synthesize and communicate findings to all stakeholders, translating data into narratives that propel decision-making and product development.
• A history of working closely with designers, engineers, and product managers to integrate user research into the product development process.
• Comfort navigating the fast-paced, ever-changing landscape of digital product design, with a knack for prioritizing research questions in a way that balances thoroughness with agility.
• A never-ending desire to understand user needs, behaviors, and motivations, and to explore how emerging technologies might meet those needs.
• Sharp critical thinking skills, and a yearning to influence product strategy.
• Above-average discipline and personal organization skills.
• A demonstrated hunger for personal and professional growth.

Bonus points if you...

• Have a portfolio of research that spans various digital platforms in a consumer facing setting (iOS, Android, Web, etc.).
• Can design and build prototypes in Figma.
• Regularly share your insights through writing, speaking, or teaching.
• Possess a deep understanding of and experience with product and design thinking frameworks.