Field Service Engineer NL

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Position summary / Job purpose:

To co-ordinate the organisation and execute an efficient service department to achieve a high level of After Sales Service, while optimising service revenue/profit and Customer Satisfaction.

Job Responsibilities:

Ensure the continued service and maintenance of LivaNova Group equipment as required by Service Contracts and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines.

Participate to the International Region Field Service organization, in supporting other geographical areas.

Co-ordinate routine PPM diary and correlate performance against schedule, thus ensuring PPM visits are completed within the terms of the service contracts.

Pursue the renewal of Service Contracts and the conversion of Warranty to Service Contracts as applicable.

Liaise with Customer Service to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements.

Co-ordinate goods received, arrange delivery, installation, demonstration and training as required.

Manage the Engineer’s record of all equipment in the field by serial number, delivery and manufacturing date and service history.

Gather relevant feedback and market information and pass on to Sales team/manufacturer as appropriate.

Attend to sales and commercial meetings as required.

Oversee the continued updating of manuals.

Ensure to maintain a high level of knowledge of the products and any modification.

Document any modification made to equipment and record with service reports.

Attend training as required.

Ensure ALL service related quality systems are followed.

REQUIREMENTS AND QUALIFICATIONS:

Minimum 5 years work experience within the medical device or healthcare sector.

A Bachelor degree in life Science, biomedical engineering, electrical engineering or mechanical engineering or comparable training in the hospital or practice environment with cardiological or neurological knowledge.

IT knowledge, including (HL-7) connectivity) is a big plus.

Minimum 2 years’ experience working directly with physicians and/or patients is a plus.

Previous experience of managing and executing customer training and education programs.

Surgical theatre experience.

Language: Fluency in Dutch and English.

Experience in medical device complaint handling and troubleshooting is a plus.

Knowledge of anatomy and physiology is a plus.

Working knowledge of frequently used personal computer programs and relevant applications.

QUALITIES:

Engaged: high work commitment and motivation. Showing perseverance and attention to detail;

Solution oriented: natural ability to respond to and control unexpected situations, and take initiatives to implement the best solution;

Analyzing: able to gain insight into cause and effect relations by assessing the available information in a critical and rational manner and by differentiating the essential from the incidental;

Organizing: ability to translate strategy into specific measurable objectives, draw up transparent plans, using right resources and taking the necessary steps to avoid obstacles;

Relating: clear ability to establish and maintain formal and informal relationships within and outside the organization, with peers and across various organizational levels;

Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts;

Achieving objectives: eagerness to generate results by assuming responsibility; recognizing opportunities and acting efficiently;

Developing oneself: eagerness to actively plan and manage one’s personal growth in accordance with capabilities, personal interests and ambitions by critically assessing one’s own performance and continuously acquiring new insights;

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.