Pre Sales Engineer, US

Pre Sales Engineer, US (Remote)

We are Linnworks, the market-leading CommerceOps SaaS solution for growing brands and retailers looking to automate their orders, inventory, and warehouse management to grow their business. Linnworks is a globally recognized partner to many leading eCommerce solutions, including Amazon, eBay, Walmart, TikTok Shop, BigCommerce, and Shopify.


The Role:

To support our continued growth in North America, Linnworks is searching for a passionate and experienced individual to join our Solution Engineering team and contribute to developing a fast-paced Sales Organization. We are looking for driven individuals who take the initiative to find creative solutions to complex problems while working in a highly collaborative team environment. As a Pre Sales Engineer, you will bring an open mind and a positive attitude while creating exceptional customer experiences for our prospects.

The Pre Sales Engineer will be responsible for demonstrating the value, power, and competitive advantage of our ecosystem and the technical capabilities of our core platforms (Linnworks and SkuVault). The Pre Sales Engineer will work with prospective clients, customers, and partners to ensure a strong fit for their businesses and will be seen as a trusted advisor for the company. They will be able to contribute to the sales, product, services, and partnership strategies.

This position is available to someone able to work remotely in the US without sponsorship. Occasional travel will be expected.

Required Experience:

• 5+ years of experience in SaaS, eCommerce, B2B Sales/Solution Engineering, or Implementation/Onboarding roles.
• A proven track record of success selling mid-market and enterprise-level SaaS products through demonstrations, drafting RFP responses, and architecting solutions
• An understanding of complex web and mobile applications utilized for documentation and project management
• Experience with consultative, value-based selling methodologies
• Working knowledge of e-commerce business

What you’ll be doing:

• Own pre-sales technical support of prospects and partners from initial contact through product demonstration and handoff to onboarding
• Work with Sales Executive members to acquire, grow, and expand mid-market & enterprise accounts by addressing prospects’ technical challenges
• Actively engage with prospect stakeholders to drive solutions to complex technical or business workflow challenges
• Assist Sales Executives to respond to RFP and technological requests thoroughly
• Collaborate with a global team of talented Solution Engineers to drive better processes throughout all aspects of our products and services
• Possess a complete mastery of Linnworks’ product offerings, business model, emerging technologies, and partner platforms
• Provide feedback to internal stakeholders and Product Managers to drive platform and workflow improvements
• Provide training and guidance to all Linnworks Team members, helping us grow our position as e-commerce experts
• Be flexible to take on additional tasks needed to scale the sales organization
• Coordinate and collaborate with the support and onboarding teams to ensure the long-term success of the client
• Continuously develop your knowledge of our product, industry, and sales process

What you’ll bring to the role:

• Someone with an entrepreneurial mindset and approach to everything they do: self-motivated, resourceful, innovative, forward-thinking, accountable, and committed
• Highly organized, strategically minded, extraordinarily resourceful, and an exceptional communicator (both verbal and written)
• Flexible, excellent at learning on the fly, and willing to push the limits of your abilities for the sake of the team
• A strong decision maker: You are good at gathering information and then making measured decisions, which you then commit to
• Self-aware: You have a strong sense of who you are. You know where your strengths do and don’t lie, and you recognize the importance of surrounding yourself with individuals whose skill sets complement your own
• Humility: You are not afraid to admit when you don’t know something, and you’re committed to seeking out the answers
• A positive attitude and collaborative spirit that wants to win while never compromising on quality

THE GOOD STUFF

We embrace diversity and inclusion and encourage our fantastic team members to bring their authentic, fun selves to work daily. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure your and your family's health.

• 401(k) Plan with employer match
• Generous medical, dental, and vision plans
• Flexible spending, dependent care, and health savings accounts
• Equity
• Short Term and Long Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• Workplace Flexibility
• 20 days Paid time off
• 10 Company Holidays
• 14 Sick Days
• 2 Volunteer Days
• Employee Referral Program

Who we are:

At Linnworks, we're transforming how e-commerce businesses operate by automating time-consuming processes, connecting them easily to new marketplaces, and bringing orders, listings, inventory, warehouse, and fulfillment together under one roof. Our solution is already helping over 4,000 customers worldwide, but we're growing quickly, with teams in North America and Europe. By joining us, you'll be part of a company transforming lives globally while enjoying a culture where you can be yourself, have fun, and grow fast. We're fully remote, and we're also just really nice people. So, if this sounds like a good fit for you, come and work with us!

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EOE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

Linnworks is proud to be an equal-opportunity workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.