Expert Level Support (L3) - Power Platform

Tasks:

• Provide expert service support as L3 specialist for the service.
• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
• Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
• Problem corrective action plan proposals.
• Deploying bug-fixes in managed applications.
• Gather requirements, analyze, design and implement complex visualization solutions
• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
• Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
• Provide technical feedback and mentoring to teammates

Qualifications:

• Willing to work NALA shift as well as Asia and EMEA.
• Strong problem-solving, analytical, and critical thinking skills.
• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
• Strong understanding of concepts: Power Platform
• Extensive experience with PBI, Sharepoint, SQL
• Experience with building, testing, and deploying process.
• Nice to have:
• Certifications in PowerPlatform, PBI
• Willing to be cross-trained to all of the technologies involved in the solution