United States onlyAlternate Locations: Greensboro, NC (North Carolina)
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 72959
The Role at a Glance
As the Director, IT Network Operations, you will be responsible for overseeing and managing the day-to-day operations of the Lincoln Financial network operations infrastructure. Your primary focus will be to ensure the stability, security, and scalability of our network to support our business operations efficiently. You will lead a team of network technicians, coordinate/partner/direct managed service provider (MSP) resources, collaborate with other departments, oversee contracts and budget, and make decisions to optimize our network performance and reliability.
What you'll be doing
Functional Qualifications:
- Lead the Network Operations team that provides oversight and build/maintenance activities for solutions in this space.
- Experience with design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components.
- Developing information system design, governance, process, procedure documentation.
- Expertise in coordination and escalation to vendor support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
- Partner with functional business and application development teams to fully understand and contextualize problems and opportunities to design and develop technologies that support a broad range of reporting and critical needs.
- Manages and maintains standards through a technology catalog ensuring currency and applicability through exception and review processes.
- Recommend improvements to existing assets and processes.
- Maintain and influence relationships with senior leaders, peers and team members.
- Collaborate with multidisciplinary teams in resolving complex problems.
- Providing guidance that follows the enterprise operations vision and adheres to guidelines.
- Fully define user stories that refine the complex business problem into a way that technical teams can both understand and leverage, enabling efficient hand-offs and hedging bottlenecks or development risks.
- Work closely with engineering teams to solve customer problems and implement new solutions.
- Act as a subject matter expert in broader initiatives and help foster knowledge transfers and system/platform requirements to bridge disparate business requirements.
Network Infrastructure Management:
- Design, implement, and maintain the organization's network infrastructure, including LAN, WAN, WLAN, SD-WAN, Firewalls and VPN.
- Ensure high availability, reliability, and performance of network systems across multiple locations in the US.
- Monitor network traffic, analyze data, and troubleshoot network-related issues proactively.
Team Leadership:
- Lead and mentor a team of network technicians, providing guidance and support to achieve departmental goals.
- Foster a culture of collaboration, innovation, and continuous learning within the network operations team.
Operations Planning:
- Develop and execute plans for network expansion, upgrades, and enhancements to meet current and future business needs.
- Evaluate emerging technologies and trends to drive innovation and improve network efficiency.
Security and Compliance:
- Implement and enforce network security policies, procedures, and best practices to safeguard against cyber threats and unauthorized access.
- Ensure compliance with industry regulations and standards related to network operations, such as PCI DSS, HIPAA, and GDPR.
Vendor Management:
- Collaborate with vendors and service providers to negotiate contracts, evaluate solutions, and procure network hardware, software, and services.
- Manage vendor relationships, performance, and service level agreements (SLAs) to ensure quality of service.
Incident Management:
- Develop and maintain incident response procedures to address network outages, security breaches, and other emergencies.
- Coordinate with cross-functional teams to resolve incidents promptly and minimize impact on business operations.
What we’re looking for
Requirements:
- Bachelor's degree in computer science, information technology, or a related field, or 7+ years hands on experience in related field.
- Proven experience in network operations, with a minimum of 7 years in a leadership or managerial role.
- In-depth knowledge of networking protocols, technologies, and architectures (e.g., TCP/IP, DNS, DHCP, MPLS, SD-WAN, AWS, F5).
- Experience managing team deliverables with different methodologies such as Plan/Build/Run, and AGILE (KANBAN)
- Strong understanding of network security principles and best practices, including firewalls, intrusion detection/prevention systems, and encryption protocols.
- Experience with network monitoring and management tools (e.g., SolarWinds, Cisco Prime, Wireshark).
Other Qualifications:
- Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Experience with managing a budget for hardware, software, and people.
- Experience with managing a large inventory of network hardware and contracts.
- Strong leadership abilities, with a track record of building and motivating high-performing teams.
- Relevant certifications (e.g., CCNP, CCIE, CISSP) are a plus.
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
Clearly defined career tracks and levels to help you successfully manage your career
Leadership development and virtual training opportunities
PTO/parental leave
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
Pay Range: $105,301 - $190,000
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
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