Philippines onlyHi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Risk Analyst (Permanent Work from home) to join our team in Manila.
In this role, you’ll be right in the action, monitoring transactions and merchant activity to spot anything suspicious. You'll play a big part in preventing fraud, reducing losses, and assessing credit risk across industries like Retail, Hospitality, Golf, and eCommerce in the regions we support around the world. The ideal candidate for this role is curious, detail-oriented, and passionate about investigations. You bring a solution-focused mindset, communicate clearly, and manage their time well—even when juggling multiple priorities.
What you’ll be doing:
- Spot and report unusual transactions or settlement issues, following company and industry rules.
- Review merchant profiles to flag and manage high-risk accounts.
- Handle customer investigations through emails and calls, keeping things moving quickly.
- Keep an eye on merchant activity to catch and fix compliance issues.
- Assess merchant risk and suggest smart solutions that balance loss, customer impact, and cost.
- Use various tools to investigate suspicious activity and make clear, timely decisions—even when tough conversations are needed.
- Monitor daily transactions and card payments, checking for fraud and credit risks to protect both Lightspeed and our merchants.
What you need to bring:
We're looking for a candidate who has experience with the following:
- Previous experience in fraud prevention, credit risk, or working with payments, banking, or fintech companies
- Quick learner with a strong interest in picking up complex systems and concepts
- Familiarity with Card Scheme rules and how they apply
- Basic understanding of how chargebacks work
- Comfortable working with teams across risk, sales, and customer support to get things done and drive change
- Confidence using Excel or Google Sheets for data analysis
Our hiring process is very straightforward. You’ll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a permanent work from home environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy and healthy:
- Market-leading salary package
- Permanent work from home setup
- Coworking space available, if needed
- We follow the PH holidays!
- Benefits you can enjoy from day one:
- HMO for you and your 2 dependents (Maxicare)
- 15 Vacation leaves
- 10 Sick leaves
- Government Mandated Benefits
- FoodAllowance of 1000PHP per month
- Work from Home Allowance of 1000PHP per month
- Health and wellness benefit of 7500PHP per year
- Free LinkedIn Learning License
- Free access to Mental Health support and coaching services
- Opportunity to grow your career in a company that values internal mobility
- Exciting online and in-person events hosted regularly by our Manila Culture Club
Not yet convinced?
For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
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