United States onlyLevel AI is seeking an Implementation Manager to lead clients through their onboarding and implementation of their AI-powered customer support solutions. The role involves understanding client business needs, facilitating data integrations, and training on AI products like Auto-QA, Analytics, and Agent Assist. The ideal candidate will build strong client relationships, resolve technical issues, and identify opportunities for upselling.
Requirements
- Serve as the primary point of contact for key client accounts.
- Understand clients’ business objectives.
- Lead technical discovery sessions to ensure AI-powered solutions meet client needs.
- Collaborate with internal teams to address client issues.
- Develop and maintain a deep understanding of AI-powered solutions.
- Identify upselling and cross-selling opportunities.
India only
RO and US only
