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Level AccessLA

AI Engineer

Level Access provides technology and expert services to help organizations achieve digital accessibility and compliance.

Level Access

Employee count: 201-500

Canada only

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We are seeking a hard-working and motivated AI Engineer to join our team. The ideal candidate will work closely with Product and Engineering teams to innovate new techniques for applying Artificial Intelligence, Machine Learning, and data analytics to automate digital accessibility use cases in our commercial solution. This role will initially focus on Large Language Models (LLMs) and will expand over time to include other AI technologies.

Responsibilities

  • Clean, organize, and preprocess large, complex datasets, identify relevant data sources, and manage data quality to support AI capabilities within our products.
  • Design, develop, and optimize the architecture, implement scalable LLM-based services and appropriate ML algorithms and tools, and continuously improve model performance and efficiency.
  • Develop components, services, and modules for data classification, information extraction, and interpretation, and build optimized data pipelines.
  • Integrate and monitor LLM-based services into products with attention to latency, costs, security, safety, and reliability. Implement automated testing and gather feedback to improve prompting and results.
  • Use statistical analysis to interpret test results and understand model performance, particularly its problem-solving capabilities.
  • Collaborate with AI Engineers, software engineers, and product managers to align AI/ML solutions with business objectives and optimally communicate technical concepts and project updates to non-technical stakeholders.
  • Stay updated on the latest AI/ML developments, research, and tools, and evaluate emerging methodologies to implement innovative solutions.
  • Advocate for security, privacy, and ethics in AI/ML outputs, and participate in code reviews to ensure software engineering best practices.

Qualifications

  • Bachelor's degree in Data Science, Mathematics, Computer Science, or a related field.
  • 3+ years of experience with ML frameworks such as PyTorch, Dask, Spark, or TensorFlow.
  • Proficiency in programming with R, Python, SQL, or similar languages.
  • Experience with frameworks LangChain, LangFuse, LangGraph or similar.
  • Experience with LLM lifecycle management such as versioning, monitoring, and feedback loops.
  • Experience with Large Language Models (LLMs), Big Data, and NoSQL databases and building systems that utilize LLMs for AI
  • Experience using AI services from AWS, OpenAI, etc.
  • Strong knowledge of Deep Learning concepts.
  • Understanding of probability, statistics, and machine learning concepts such as precision, recall, optimization, hyperparameter tuning, overfitting, and interpretability.
  • Shown ability to apply standard implementations of machine learning algorithms effectively.
  • Understanding of system design to avoid bottlenecks and ensure scalability with increasing data volumes.
  • Self-motivated and able to work independently in a dynamic environment.

Application Process

If you thrive in a fast-paced product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience.

Are you interested in immediate consideration? If so, please submit your resume to be considered for this role!

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Level Access

Learn more about Level Access and their company culture.

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At the heart of what we do is a culture of accessibility, inclusion, and innovation. Level Access is dedicated to breaking down barriers in the digital world, ensuring that technology works for everyone, regardless of ability. Our mission spans over 25 years of advancing the field of digital accessibility, providing both technology and services that help organizations create compliant and accessible digital experiences. Trusted by numerous Fortune 500 companies and government agencies, we bring together a team of experts who are passionate about helping others succeed in their accessibility journey.

Our comprehensive platform empowers organizations by integrating accessibility into every phase of digital experience creation—from planning to implementation and ongoing monitoring. Services include accessibility auditing, training, automated remediation, and user personalization, all aimed at cultivating a sustainable culture of accessibility within organizations. We believe that accessibility is not just about compliance; it’s about enhancing user experiences and fostering an inclusive society. The testimonials from our clients reflect our commitment: we guide, support, and partner with organizations every step of the way, ensuring that their digital assets are not only compliant but accessible to all.

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