Brazil onlyWe're looking for a Sales Operations Coordinator to join our team.
Key Responsibilities
- Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date.
- Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information.
- Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance.
- Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems.
- Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files.
- Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products.
- Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services.
- Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required.
- Manages orders within customer supplier portals, which may include accepting or rejecting orders.
- Engages with customer accounts payable departments to resolve past-due invoices in coordination with the finance department.
- Processes and provides commercial invoices and customs documentation for international shipments.
- Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed.
- Assists the Sales Department during staff absences or as business needs require.
- Prepares customer and internal reports related to sales activities.
- Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs.
- Two years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience.
- Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows. Experience with ERP and CRM online computer systems
- Global remote position
- Requires at least 6 hours of overlap with U.S. Central Time each day
- Minimal or no travel
- Fluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale)
- Reports to U.S.-based Customer Service Leadership
South Africa only
Argentina only
Serbia only