Account Manager

Be Part of Our Mission

Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.

Your Career Opportunity

In this exciting new career opportunity, you’ll be reporting to the Client Team Leader on full-time hours and working from home remotely.

As an Account Manager, you’ll play a crucial role in driving revenue growth and expanding our client base in the B2B market. Your primary focus will be achieving sales objectives, identifying new opportunities within your client portfolio, strategically growing client accounts, and ensuring renewals and long-term client loyalty. You will:

• Meet or exceed sales goals through account development, upselling, and cross-selling within existing client accounts.

• Develop and execute account plans to deepen client relationships, ensure renewals, and identify growth opportunities.

• Build strong, trust-based relationships with key decision-makers to drive client satisfaction and long-term loyalty.

• Maintain an accurate CRM pipeline and provide timely sales forecasts, leveraging market insights and data analysis.
• Deliver compelling presentations and lead contract negotiations to close deals and secure renewals or expanded engagements.

• Work closely with Client Success Managers and internal teams (e.g., marketing, product, operations) to ensure seamless service delivery and strategic alignment.

What You'll Offer

• At least 3 years of experience in Account Management or Customer Success, with a strong track record of meeting sales targets and growing client relationships in a B2B environment.

• Skill in using CRM systems, ideally MS Dynamics 365, along with sales tools for pipeline tracking, forecasting, and reporting.

• Fluency in Spanish and English; Catalan is a strong plus.

• Understanding of relevant industry trends and client needs; prior experience in the communication skills or learning & development sector is a plus.

• Proficiency in MS Office, especially Excel; familiarity with project management tools is a plus.

What We Offer

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.

• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.

• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.

• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).

• Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us?

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/