Himalayas logo
LeadtechLE

Fullstack Developer & Technical Coordinator

Leadtech is an online innovation technology company founded in 2009 and based in Barcelona, Spain, specializing in online project management and providing a wide range of digital solutions. They aim to empower businesses and employees in the online world through creative and innovative techniques.

Leadtech

Employee count: 501-1000

Spain only

ROLE SUMMARY:

We are looking for a Fullstack Developer & Technical Coordinator to act as a liaison between the Customer Service team and the technical areas of the company (IT, Development, Product, etc.). This role will be key in ensuring that tools, integrations, and technical processes function optimally while making sure that operational and customer needs are translated into efficient technical solutions.

The ideal candidate should have a strong technical background, analytical skills, and experience working in customer service environments.

Main Responsibilities:

Technical Support:

  • Analyze and resolve technical incidents reported by the Customer Service team related to tools or integrations.
  • Follow up on critical issues and ensure their resolution with the responsible teams.

Integration Management:

  • Coordinate with the technical team and internal/external providers to implement and maintain system integrations (CRM, ticketing, communication platforms, etc.).
  • Test and validate new tools or improvements in existing systems before implementation.
  • Align data extraction, management, and reflection impacted by implementation in coordination with Data Analysts and BI teams.

Technical Process Optimization:

  • Identify inefficiencies in technical workflows and propose improvements that positively impact CS operations.
  • Document technical processes and tool updates to ensure proper implementation by the team.

Interdepartmental Collaboration:

  • Act as the point of contact between Customer Service and the IT, Product, and Development teams to prioritize and execute technical improvements.
  • Translate the operational requirements of the team into clear technical specifications.

Training & Communication:

  • Train the Customer Service team on new tools or technical changes.
  • Maintain clear and continuous communication to inform about the status of technical projects and incident resolutions.

Requirements

Education & Experience:

  • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related fields (or equivalent proven experience).
  • 2–4 years of experience in software development or technical roles involving cross-team coordination.
  • Previous exposure to Customer Service, Sales, Marketing, or UX environments is highly valued.

Technical Knowledge:

  • Proficiency in SQL for database querying and management.
  • Solid knowledge of Python, JavaScript, and PHP for backend and frontend development.
  • Familiarity with CRM systems, ticketing platforms, and automation workflows.
  • Experience working with APIs and system integrations.
  • Ability to estimate development effort and timelines.
  • Foundational knowledge in AI tools and openness to exploring their application to optimize workflows.

Skills:

  • Strong analytical and problem-solving capabilities.
  • Ability to translate operational needs into clear technical specifications.
  • Effective communicator with both technical and non-technical stakeholders.
  • Team player with the ability to work under deadlines and changing priorities.

Benefits

Why should you join us?

Growth and career development

  • At Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities.

Unique Perks

  • If you wish to come, in our office in Barcelona you’ll find it coplete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views.
  • Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary.

Join us in an environment where you’re free to innovate, learn, and grow alongside passionate professionals. At Leadtech, you’ll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences

Equal Employment Opportunity Employer:

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project!

Location

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address protecciondedatos@LeadTech.com, attaching to your request a document that can validate your identity.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

Spain +/- 0 hours

About Leadtech

Learn more about Leadtech and their company culture.

View company profile

Since its inception in 2009, Leadtech has embarked on a journey to redefine the digital landscape. What began as a vision to empower businesses and individuals in the online world has evolved into a dynamic force in online project management and digital innovation. Based in the vibrant city of Barcelona, Spain, Leadtech quickly established itself as a pioneer, fostering innovative and creative techniques across a multitude of industries. The company's core mission from the outset was to bring forward new business ideas and empower its employees to achieve their goals, a philosophy that continues to drive its success.

Over the years, Leadtech has experienced significant growth, expanding its team to over 650 passionate professionals from diverse backgrounds, speaking more than 15 languages. This international and multicultural environment has been instrumental in shaping a global team of focused experts. The company's commitment to constant improvement and inspiring new ideas daily has allowed it to stay ahead in the fast-evolving digital realm. Leadtech's journey is characterized by its dedication to not just meeting but exceeding contemporary standards, continually expanding its horizons and leveraging the vast opportunities of the internet to connect, communicate, and build exceptional experiences for its users. The company prides itself on a culture that values hard work and play in equal measure, fostering a fun-loving yet productive atmosphere where every team member's voice is heard. This approach has enabled Leadtech to successfully manage a diverse portfolio of online projects, offering optimized solutions and services that range from UX design and SEO to backend development and customer service.

Claim this profileLeadtech logoLE

Leadtech

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

74 remote jobs at Leadtech

Explore the variety of open remote roles at Leadtech, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Leadtech

Remote companies like Leadtech

Find your next opportunity by exploring profiles of companies that are similar to Leadtech. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan