Technical Messaging Operations Lead

BASE SALARY: $110,000 to $150,000 per year

MUST HAVE:

• 5–7+ years in technical/messaging operations or marketing technology
• Expertise with high-volume messaging platforms and APIs (e.g., SendGrid, Twilio, Mailgun, Sailthru)
• Advanced knowledge of email deliverability protocols (SPF, DKIM, DMARC) and domain/IP management
• Proficiency in HTML/CSS for email, spreadsheets, and comfort editing landing page/web content
• Strong scripting skills (Python, JavaScript, or similar) with experience building internal automation tools
• Proven success leading platform migrations, vendor integrations, and owning lifecycle messaging systems
• Excellent communication skills and documentation habits

EXPERIENCE: 5-7+ years in messaging infrastructure, automation, or MarTech with a strong track record of hands-on execution and cross-functional ownership.

YOUR ROLE

Own and optimize Launch Potato’s messaging systems across email, SMS, and push channels to increase reliability, scalability, deliverability, and business impact.

OUTCOMES

• Own and scale ESP, SMS, and push notification platforms; lead technical vendor relationships and platform configurations
• Drive development of lifecycle, transactional, and promotional messaging workflows that increase engagement and retention
• Lead major data and platform migrations while maintaining compliance and robust documentation standards
• Monitor and resolve deliverability, domain, and IP issues across all messaging systems; maintain high inbox performance
• Build lightweight automation tools and scripts to increase operational efficiency and reduce manual workflows
• Lead root cause analysis and incident resolution related to messaging infrastructure
• Enable internal stakeholders (especially marketing) through training, documentation, and scalable workflows
• Collaborate cross-functionally with engineering, analytics, and product to align messaging execution with company KPIs

COMPETENCIES

• Technical Ownership: Takes initiative to own complex infrastructure; drives integrations, migrations, and custom tooling without needing oversight.
• Technical Expertise: Demonstrates solid hands-on technical foundations in Python, Javascript, HTML/CSS, and messaging platforms
• Strategic Problem Solving: Thinks holistically about system design, balancing scalability, security, and business needs with hands-on execution.
• Communication Enablement: Translates technical complexity into clear enablement for internal teams; maintains high-quality documentation and training.
• Adaptability: Thrives in fast-paced environments by proactively identifying gaps and delivering scalable solutions to evolving problems.
• Detail-Oriented Execution: Applies precision to vendor setups, DNS configs, API integrations, and audits to ensure quality and compliance at every step.
• Collaboration: Partners seamlessly with engineers, marketers, and analysts to align tools, data, and operations around business outcomes.
• Growth Mindset: Seeks new technical challenges and continually improves processes to enable innovation and reliability in messaging systems.

TOTAL COMPENSATION

Base salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary, profit-sharing bonus, and competitive benefits. Launch Potato is a performance-driven company, which means once you are hired, future increases will be based on company and personal performance, not annual cost-of-living adjustments.