Regional Product Support Engineer (all gernders)

This position is subject to the Austrian Collective Bargaining Agreement for employees in the Metal Technology Industries in occupation group E or F depending on education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year. Please follow the link below in the Employment in Austria section for further information.

Villach - a great place to live and work

Follow the link www.welcome2villach.atand you will find on the spot the most important information about living, working and studying in and around Villach/Austria.

The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

This position is based in Villach (Austria) but frequent travel required.

What You’ll Do

Who We’re Looking For

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Knowledge in Clean products (SP-XXX and DV-XX) would be a must.

Preferred Qualifications

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

This position is subject to the Austrian Collective Bargaining Agreement for employees in the Metal Technology Industries in occupation group E or F depending on education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year. Please follow the link below in the Employment in Austria section for further information.

Villach - a great place to live and work

Follow the link www.welcome2villach.atand you will find on the spot the most important information about living, working and studying in and around Villach/Austria.